Braidio
Braidio initially emerged as a partner for Kandy and has expanded with additional partnerships, evolving to become a CPaaS enabler for communication service providers. Castanon said this is a younger provider he’s keeping an eye on.
“The modern technology stack builds and expands on transactional voice and messaging, with advanced capabilities such as conversational AI and the use of programmable voice in multiple languages and global availability,” he said. “Additionally, enabling safe and trusted customer interactions with the use of digital identity technology will become increasingly relevant and an important differentiation for CPaaS providers.”
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