Increasing Agent Efficiency

CF: Ada increases efficiency for the contact center agent by 50%. How does it accomplish that?

NS: If and when the customer interaction escalates to a human, we not only give the whole context of the conversation to the agent, but our AI will summarize, giving the customer intent to the agent. It allows agents to really give that VIP experience because the agent will understand why a customer called in, or why they’re interacting. They’ll see the whole story without having to read the entire transcript.