A Focus on People, Process and Technology

Challenges brought by the pandemic mean organizations optimize value from people, processes and technology. As a result, it’s become an imperative that companies place an emphasis on worker well-being. This is especially necessary when employees find themselves more isolated working from home. 

“This is causing many organizations to look beyond just the technology to consider more humanistic and sentiment-based elements to improve the employee experience,” Holtby said. “As collaboration and communication happen primarily via digital channels, it becomes even more important to understand what work people are doing and how they are using technology to get work done, as well as how they feel about the technology and processes supporting their work and their day-to-day activities.”