#19: Cloud Contact Center Rankings, Predictions

A report from the team at Juniper Research identified Twilio, CM.com and Infobip as the three top contact-center-as-a-service providers in the market. Twilio took top honors for having a “flexible CCaaS product offering by supporting multiple OTT messaging applications and voice services.”

The industry as a whole has sunny skies in front of it. The same report predicts CCaaS market revenue to grow by a record 216% by 2027. Revenue will be $15.6 billion, up from $4.9 billion this year. Growth will be spurred by subscription model, advanced analytics capabilities, AI-enabled chatbots and personalized video solutions.

Learn more about these exciting trends here.