Top 3 Drivers of Managed Services Adoption

Simplified information technology management was cited as the primary benefit of using managed services, according to a new survey.

Channel Partners

December 14, 2015

2 Min Read
Top 3 Drivers of Managed Services Adoption

PRESS RELEASE — FORT LAUDERDALE, Fla., Dec. 14, 2015 /PRNewswire/ — Simplified information technology management was cited as the primary benefit of using managed services, according to a new survey from JDL Technologies. Unexpectedly, improved security ranked a close second as a managed services benefit.

Almost 80% of survey respondents currently use managed services, and 21% are considering doing so in 2016. They cited simplified IT management (37%), improved security (33%) and increased efficiency (29%) as the top three benefits of using managed services.

  • Adoption Drivers. In terms of factors that initially drive the use of managed IT services, the top three include becoming more efficient (36%), dealing with growing information technology complexity (34%) and improving reliability/reducing downtime (32%).  These drivers track with two of the three top benefits of managed services use.  Improved security appeared to be an unexpected benefit.

  • Managed Service Provider Selection. When asked for the most important factor in selecting a managed service provider, the availability of 24/7 support was cited by most respondents (46%), with managed service provider reputation a close second (40%).  Geographic proximity ranked low on the list (19%), highlighting the effectiveness of remote service management in the managed services model.

  • Services under Management. Of the managed services currently in use, backup/disaster recovery/storage is the most commonly managed information technology service (69%), followed by networking (66%) and hardware/infrastructure management (65%). In addition, more than half of respondents (52%) entrust their end-user support to a managed service provider.

The survey of chief information officers, vice presidents, directors and managers in the U.S. was conducted by Spiceworks on behalf of JDL Technologies in November 2015 to provide insights into the use of managed services and managed service providers. Spiceworks is the professional network for IT that simplifies how millions of information technology professionals discover, buy and manage the latest technology products and services.

Results of the 2015 JDL Technologies survey will be published in an ebook in January 2016.  JDL has won several awards for its ebooks on current topics.

About JDL Technologies

JDL Technologies provides managed services and other information technology products and services to clients throughout the U.S. The company is ranked among the 2015 Elite 150 Managed Service Providers in North America, as well as the CRN Solution Provider 500, and is the foremost MSP in Florida to have earned the Managed Services Trustmark from CompTIA, global voice of the information technology industry. JDL Technologies is a wholly-owned subsidiary of Communications Systems, Inc. (NASDAQ-GM: JCS).  For more information, visit

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