IT Nation Secure: A Lot More Coming to ConnectWise's Asio Platform for MSPs

MSPs are addressing their SMB clients' most pressing security needs.

Edward Gately, Senior News Editor

June 7, 2023

6 Slides

What ConnectWise has done with cybersecurity on its Asio platform is just the beginning with more capabilities arriving in the coming months.

That’s according to Raghu Bongula, ConnectWise’s CTO. We spoke with him during day two of IT Nation Secure. ConnectWise announced numerous enhancements and innovations powered by its Asio platform.


ConnectWise’s Raghu Bongula

“We have launched some of the security products on the Asio platform and we have gotten a lot of good feedback, a lot of customer satisfaction has improved overall just because of the fact that you’re building something new,” he said. “Looking at today’s technology and today’s opportunities, it’s obviously much better than what you had like four years ago, five years ago. Similarly, we are rewriting business management solutions (BMS) into Asio, so we have plans to launch that sometime this year, hopefully by the time we come and meet next time. So we are serious on that.”

Asio Platform Making MSPs More Efficient

ConnectWise is working on finishing the Asio platform in the coming months, Bongula said.

“When I say finishing off the platform, adding more and more new functionality to the platform,” he said. “We have been very busy with artificial intelligence (AI) and looking at the life cycle of an MSP and the life cycle of a small business to see what they do, how we can improve and make them more efficient.”

ConnectWise has already released multiple tools on Asio, but “that number is going to go up way up by end of this year, Bongula said.

“So the thinking is, OK, if an MSP spends let’s say five hours doing something, what can we do to … reduce that time?” he said. “Can we take advantage of AI? And how would it help? So that has been like a huge focus inside of the company. So you will see more and more in that space throughout the year.”

The standard cybersecurity life cycle includes identify, protect, detect, respond and recover, Bongula said.

“As an MSP, I think they need to make sure that they have tools, either through ConnectWise or someone else, to solve all those aspects of security life cycle,” he said. “So we as ConnectWise, we provide tools for each of those and also services for each of those.”

Scroll through our slideshow above for more from day two of IT Nation Secure.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Edward Gately or connect with him on LinkedIn.

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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