Name: Justin Marano

Company: XO Communications Inc.

Title: Channel Manager

Years in position: 7+

Years in channel: 7+

Annual revenue responsibility: $15 million

Main channel goal: Bottom line: keep my business partners happy. Whether it is a fast turnaround of quotes, ensuring successful implementation of services ordered by our customers, or assisting with internal escalation of trouble ticket resolution  whatever it takes to ensure that when a partner thinks of XO, there is a confidence that they are recommending a great carrier for their potential clients.”

Biggest challenge: “Finding enough time in the day to get everything done. I feel that the channel manager position is extremely unique in that we have to be not just a jack-of-all-trades, but the ace too. From engineering to implementation to service delivery to installation to billing to repair, there is a knowledge and understanding within all of these departments that we must master in order to achieve ultimate success. Oh yeah, and lets not forget that we have to sell. At the end of the day, its our relationships which we have built and nourished that are on the line so the responsibility of ensuring that it remains solid essentially falls on our laps.”

Hobby: I play in several baseball and football leagues

Favorite TV show: Family Guy”

Biggest fear: A couple of weeks ago I had a nightmare about Flo, the Progressive Insurance Lady, chasing me with the price assurance gun.”

What agents say about Justin:

Justin has been our channel manager for the past year. He is the most responsive channel manager I have ever dealt with. He is customer focused, technical and driven to make his channel partners successful.”
Stephen Forest, Director of Carrier Solutions, Carousel Industries

Justin is very detail-oriented (which eliminates a multitude of potential problems) and very responsive. His turn-around time is half that of any other carrier we work with. And with very few exceptions, his information is right the first time.”
Gerry Mau, Carousel Industries, CSS