What should organizations be focusing on now and in the future to optimize the customer experience?

May 6, 2019

Contact center

Date: May 29, 2019

As customer experience (CX) takes center stage, more and more organizations are moving from call centers to cloud-based omnichannel contact centers to meet customers’ changing demands and expectations. Companies of all sizes are investing in contact center tools and technologies to improve the way they interact with their customers. To be successful in this market, you need to understand the best practices and key trends impacting the contact center today and longer term.

Join this Channel Partners webinar to specifically learn:

  • Omnichannel, bots and more — what are the key trends you need to focus on in the coming months and years?

  • What is the role of agent engagement when it comes to customer engagement and how you help your customers better enable their agents?

  • How are UCaaS and CCaaS being integrated to provide a better agent and customer experience?

Watch it on demand now.





Blair Pleasant

Blair Pleasant is president and principal analyst of COMMfusion LLC and a co-founder of BCStrategies (formerly UCStrategies). As a communications industry analyst, she provides strategic consulting services and market analysis on business communication applications, technologies and markets aimed at helping end-user and vendor clients both strategically and tactically. Her primary areas of focus are unified communications and collaboration (UCC), contact center, social media and other business communications technologies. Pleasant provides clients with a variety of custom consulting services. She is a frequent speaker and participant in industry conferences and other events to help educate customers, solution providers, channel partners, investors and others about the evolving UCC and contact center markets.



Jason Byrne

Jason Byrne brings more than 20 years of telecom product experience to his role as senior vice president of products and marketing for Netsapiens, a platform provider of unified communications and contact centers, selling to service providers. He previously held various product leadership positions spanning wireline and wireless solutions at Greenlee Communications (acquired by Emerson) and JDSU (Viavi).


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