Howdy, and welcome to this week's Channel Partner Program Roundup, our weekly collection of goings-on in the channel partner space. This week we've got some doozies from Vertek Corp., STORServer and RightAnswers, so saddle up and let's get riding.

Charlene O'Hanlon

September 20, 2012

3 Min Read
Channel Partner Program Roundup: Vertek, STORServer, RightAnswers


Howdy, and welcome to this week’s Channel Partner Program Roundup, our weekly collection of goings-on in the channel partner space. This week we’ve got some doozies from Vertek Corp., STORServer and RightAnswers, so saddle up and let’s get riding.

Vertek Corp.: The provider of end-to-end business process outsourcing, business consulting, order provisioning and managed business assurance offerings for the telecommunications industry has been named to Inc. magazine’s sixth annual Inc.500/5000 List. Vertek is ranked the 8th fastest growing private company in the state of Vermont.

“Being ranked among the Inc. 500/5000 companies is an honor, and a clear validation of the value Vertek has brought to communication service providers through the years,” said Brad Soutiere, president and COO of Vertek. “Our continued growth has been a direct result of the talent and expertise of our employees, and the confidence our clients place in Vertek to assist them in improving their customers’ experiences and increasing their efficiencies and profitability.”

STORServer: The midmarket data backup vendor has updated and upgraded its online reseller portal to offer “enhanced sales information, product specs and content to assist partners in closing more sales,” according to the company. The portal will be a resource for resellers to better understand STORServer offerings and to provide product information to their prospects.

Qualified and participating resellers will now receive sales inquiries directly from the portal. Other key areas of development include:

  • Navigation improvements

  • Dashboard development

  • “At-a-glance” account information

  • Lead management

  • Marketing and training resources

To improve navigation and usability, the new portal offers a central dashboard page that includes links to the most utilized tools within the portal and a summary of current account activity. The dashboard is unique to each reseller, displaying a status of active and expired accounts as well as accounts that need to be refreshed.

A number of enhancements have been made to the usability of the accounts section, including a new architecture that the company touts as “intuitive and easy to use.”

In the next phase of portal updates, expected to release later this year, resellers will be able to modify the dashboard to highlight individual preferences. Other new features will include integration with CRM tools, a quote tool demonstration video and a reseller support page, the company said.

RightAnswers: Apparently RightAnswers really does have the right answers, as it has received BMC Technology Alliance Program (TAP) validation for the BMC Remedyforce Service Desk solution.

The RightAnswers Unified Knowledge Platform is delivered either on-premise or via the cloud, where it integrates with BMC Remedyforce Service Desk. The deep integration between RightAnswers and the BMC RemedyForce Service Desk solution provides organizations with the ability to incorporate knowledge management into their organizational workflow. The two-way interface between the RightAnswers Unified Knowledge Platform and BMC Remedyforce improves customer satisfaction and reduces the cost of doing so.

“We are excited about expanding our longstanding relationship with BMC and adding BMC Remedyforce to the list of products for which we are validated,” said Jeff Weinstein, president and CEO at RightAnswers. “We look forward to helping BMC Remedyforce customers reap the benefits of making knowledge management a centerpiece to their support organizations.”

And with that, we’re putting a close to this week’s Channel Partner Program Roundup. Check back next week for more nuggets of channel partner news. Until then, happy trails to you.

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