Kaseya CEO Fred Voccola talks candidly about the situation that led MSPs to assume the worst over the acquisition.

Christine Horton, Contributing Editor

June 29, 2023

5 Slides

KASEYA DATTOCON EUROPE —  Kaseya has been fielding an influx of MSPs’ questions, concerns and comments since announcing its acquisition of Datto in 2022. Now, a full year after the deal went final, the company is setting the record straight.

The MSP software vendor this week hosted DattoCon Europe, its first in-person customer event in the region since the acquisition.

CEO Fred Voccola sat down with Channel Futures at the event in Dublin, Ireland. While there, Voccola said he was meeting with 150-200 MSP customers. Getting feedback about how Kaseya’s solutions are improving MSPs’ businesses is “the best thing,” he said.

And the worst?

“As the CEO of a business, the worst thing someone said to me was, ‘I didn’t know that you did all the things that you do.’ It’s like we’re failing at communicating to our customers. And that’s tough,” he admitted.

Voccola talks candidly about the situation that led MSPs to assume the worst over the acquisition. He also reveals his thoughts on Kaseya rivals stirring the pot, admits “boneheaded” mistakes, addresses customer concerns and talks continued investment in the company.

See the slideshow above for our discussion with Voccola.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Christine Horton or connect with her on LinkedIn.

 

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About the Author(s)

Christine Horton

Contributing Editor, Channel Futures

Christine Horton writes about all kinds of technology from a business perspective. Specializing in the IT sales channel, she is a former editor and now regular contributor to leading channel and business publications. She has a particular focus on EMEA for Channel Futures.

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