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MSP 501


Found: An Apple Managed Service Provider

  • Written by Dave Courbanou 1
  • October 21, 2009
While most of the managed services industry focuses on Windows systems, Forget Computers has bet its business on managed Apple Macintosh services. Founded in 1998 by Ben Greiner, Forget Computers made the transition to managed services in 2006. And so far, that bet is paying off well. Here's some analysis.

forget-computers-apple-mspWhile most of the managed services industry focuses on Windows systems, Forget Computers has bet its business on managed Apple Macintosh services. Founded in 1998 by Ben Greiner, Forget Computers made the transition to managed services in 2006. And so far, that bet is paying off well. Here’s some analysis.

Forget Computers remotely manages roughly 600 Macintoshes for clientele across the Chicago area, according to Greiner. We discovered his company when Greiner chimed in on a past article. Plus, Forget Computers was a member of our initial MSPmentor 100 report back in 2007-2008. (Our latest MSPmentor 100 survey is now open to participants.)

We followed up with Greiner to get more details about Forget Computers’ business. Not surprisingly, his primary clientele involves creative professionals using Macintoshes across Chicago. Design, advertising and publishing are all customers who can use Forget Computers for everything from simple quick fixes or full update deployments.

Forget Computers uses a combination of Apple Remote Desktop and the Casper Suite from JAMF. (Forget Computers has been working intimately with JAMF on improving Casper.) Remote Desktop is used for peeking in, fixing basic issues or copying a file. Casper is much more powerful and reports in real time back to ‘home base’ on status and changes in hardware, software and applies server policies. Simultaneously, it automates cache cleaning or other routines the company needs. (Ben jokingly calls it “RECON.”)

As Apple gains more momentum, Greiner has found corporate IT professionals increasingly interested in Forget Computers’ services. And with the proliferation of the iPhone, there are a few companies that have IT departments willing to look at Apple products, but not willing to bring Apple training in-house just yet.

Do Macs Really Need Support?

Greiner admits that enticing customers into using Forget Computers’ managed services is a little tricky, since Apple has successfully positioned Macs as low-maintenance machines. After all, why would customers need help with a brand synonymous with ease of use and no viruses?

Greiner’s answer: There’s still a need for an efficiently functioning workplace. Not all users can be expected to be Mac experts for all things. Forget Computers  helps with Mac applications, color management support and font support. Plus, Mac server support is priced at the same level as Mac desktop support since the servers typically run simple services like file sharing and backup.

Looking ahead, Greiner is looking to bolster his marketing. A company of just six full-time employees, growth has been successful via word of mouth, but difficult this year. There aren’t any  full-on ad campaigns, but in the future, Greiner may look into talking to IT Pros about the usefulness of Macs over PCs in the workplace.

Plus, Greiner is looking to partner up with Windows MSPs that need Mac-centric skills for selected customer settings.

Follow MSPmentor via RSS; Facebook; Identi.ca; and Twitter. And sign up for our Enewsletter; Webcasts and Resource Center. Plus, check out more MSP voices at www.MSPtweet.com.

Tags: Agents Cloud Service Providers MSPs VARs/SIs Business Models MSP 501

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4 comments

  1. Avatar Aaron Bylund October 21, 2009 @ 11:16 am
    Reply

    Interesting blog article a day after Apple released the new mini server. We may begin to see a lot more Apple MSPs focusing on SMBs now that they have a server @$1,000 that does firewall/VPN.

  2. Avatar Joe Panettieri October 21, 2009 @ 11:48 am
    Reply

    Aaron: Our sister site, TheVARguy.com, has an article on that new Apple Mini server for SMBs. You’ll find it here. Dave Courbanou wrote the piece above as well as the Mac Mini Server piece.

    We certainly realize Windows dominates the MSP market and IT channel. But we’ll continue to keep Mac trends on our radar.

  3. Avatar Ben Greiner November 9, 2009 @ 9:03 pm
    Reply

    It is exciting to see Apple put their “stamp of approval” on the Mac mini for server use. However we caution workgroups larger than 10 users to not get too exited over the Mac mini as a server.

    It’s NOT “server-grade.” Other than replacing the optical drive with a second 500GB hard drive for Software RAID 1 mirroring (the only redundant component), the new Mac mini is not much different from the old mini. It still only supports up to 4GB of RAM and the hard drives are 5400-RPM.

    That said, the mini is a great inexpensive server for testing, or to host basic services for small workgroups, or to connect to external storage solutions such as the Drobo or the PromiseStor DS4600 RAID subsystem that Apple sells. (We love the Drobo, but have not tested the PromiseStor.)

  4. Avatar Jens April 22, 2010 @ 5:00 pm
    Reply

    Yes, we support more and more Apple Systems using MSP.

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