White Papers

Maximizing Website Uptime during Holiday Shopping Season

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The Best eCommerce Starts with Tighter Integration

While eCommerce may be a supplemental or alternative channel for many companies right now, it is rapidly evolving into the preferred channel for communication and interaction in today’s hypercompetitive business world. This whitepaper examines why eCommerce is now a must for most companies and how the best eCommerce starts with tighter integration.

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Why Every ERP Project Needs a Champion

Most successful projects all have top level management that is fully committed to the project and visibly supports it by staying in tune with project progress, keeping their involvement visible to the team and the entire company. This whitepaper shares the experiences of three project leaders, individuals we call “champions,” and what they thought was […]

ManintheMiddle MitM attacks in which a bad actor secretly interferes in supposedly direct communication between two users render mutual authentication insufficient because the attacker impersonates endpoints Mutual authentication should be a part of cryptographic protocols to be sure but solutions must go further to include a reliable VPN and proxy server SSLTLS encryption of all transmissions and Secure Shell SSH network tunnel protocols to send unencrypted traffic over a network

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TWB EP Comparison for MSPs

Three endpoint suites aimed at MSPs were tested using the most up-to-date versions. The professional reviewers and technologists focused on core elements of each suite that are most needed by MSPs, including; adding tenants to the system, deploying agents, billing clients, and general ease-of-use functionality. This report explores the winner that was declared, along with […]

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A Patch Made in Heaven – Tip Sheet

Patching is vital to cyber-security but is often ignored by organizations or given less attention than needed. Patching is a great way to keep your infrastructure up-to-date and free of bugs and security risks, but without the right tool in place, it can be unnecessarily time-consuming for staff to look for and install patches. This […]

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Robust Disaster Recovery Platform with Strong Opportunities for MSPs

Disaster Recovery-as-a-Service (DRaaS) has been a huge opportunity for service providers, with many firms bringing offers to market over the last three years. DRaaS provides disaster recovery services on a subscription basis, generally backing up not only data, but an organization’s complete environment including applications, and providing a new, cloud-based failover environment. While some service […]

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Customize Your Services, Not Your Stack

For MSPs looking to put break/fix services in the rear-view mirror, new applications and cloud-based storage options have unlocked opportunities for agility and growth – growth in customers, revenue, and portfolio of services. However, new challenges have surfaced alongside these new opportunities. Customized stacks may seem like a great way to deliver a unique customer […]

Twentyeight percent of companies are storing over half of their data in a public cloud In two years that number will climb to 46 percent On the other hand today 59 percent of companies are storing over half of their data in a private cloud that number is expected to decrease 16 percent in two yearsUsers are going to look to partners to help them decide which workloads should be moved to the public cloud as they spin down their private cloud investments Be prepared to answer questions about comp

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Insider Protection for Veeam Cloud and Service Providers

Data availability has become paramount to any business’ ongoing viability. Data needs to be available and protected, but in certain situations ensuring the security of primary or additional backups in a cloud repository may not be enough to ensure data security for the customer. The backed-up data may become unavailable because of a malicious attack […]

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Security In Multi-Cloud Environments

Confusion over security “in” the cloud versus security “of” the cloud is common. It gets even more confusing when you’re using more than one cloud. Here’s what you need to know to secure your operations and assets in the multi-cloud. Download the report today!

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Raising the Bar for Reliability

When a system goes down, getting that system back up and running quickly is the goal of every managed service provider (MSP). All too often, however, a backup will fail, causing the MSP to lose confidence in the backup and recovery process. Lack of consistency in backup performance means MSPs must do more work to […]

What Is The Best Time Of Day For Making Cold CallsOne of the questions I get asked most often is What is the best time of day for making cold calls If you are an SMB owner with only an hour or so to dedicate to outbound calling daily you should make cold calls when you are feeling the most energetic For me personally that is always before lunch I start my day fully energized and slowly lose power as the day goes on What are your power hours Devote those hours to building your business You w

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Cold Calling Made MSPeasy eBook

For most managed service providers (MSPs), the art of sales doesn’t exactly come naturally. In this eBook, we’ve consolidated a list of no-fail cold calling tactics from industry-leading MSPs who’ve mastered the game. Download today and turn your cold calls a bit warmer. From this eBook, you will learn: The DOs and DON’Ts of cold […]

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5 Tips for Break-Fix to MSP Success

Competition and client needs are intense in the managed IT services market, but those who get it right will reap the MRR benefits. So, what are you waiting for? Make the move an easy one with the tips offered in this guide. In this eBook you will learn: The value in servicing specific verticals Why […]

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2018 MSP Benchmark Survey Results Report

The 2018 Kaseya MSP Benchmark report is based on detailed data provided by owners and operators of almost 900 MSP firms of all sizes, spread over 40 countries, with more than two-thirds of respondents coming from the United States. The survey results demonstrate unequaled visibility into the types (and portfolios) of IT services that MSPs […]

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How to Transform Your Business to Become a Bionic MSP: Best Practices from the Top-Growing MSPs

Each year Kaseya conducts an extensive worldwide survey of MSPs to provide visibility into market growth, highlight behaviors and strategies that set the successful MSPs apart from the pack, and uncover the leading technologies most beneficial to MSP customers. The results shed a wealth of knowledge about the types of services MSPs currently offer, how […]

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Escaping Catch-22: Resolving the MSP Tech Dilemma

MSPs are in a highly competitive environment where margins are squeezed, and customers churn. To their disadvantage, many owners are unknowingly hurting themselves from both a time and monetary perspective by relying on a suboptimal technology. While the motivation for change is clear, the perception of the return on investment of making a change is […]

Why Reporting is Every MSPs Most Important Tool

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2019 Planning: Understanding Your Top Prospect Needs

A growing number of businesses are transitioning away from traditional staffing models to cope with limited budgets, security concerns, and a shortage of in-house IT expertise. As the appetite for IT services grows, the relevance of (MSPs) is at an all-time high. This presents some money-making opportunities but implies that the best MSPs must know […]

White Papers

White papers from some of the biggest names in the industry educate our readers on how to improve their businesses with new services and go-to-market strategies.

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The Best eCommerce Starts with Tighter Integration

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Why Every ERP Project Needs a Champion

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TWB EP Comparison for MSPs

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A Patch Made in Heaven – Tip Sheet

Sponsor Content

Robust Disaster Recovery Platform with Strong Opportunities for MSPs

Sponsor Content

Customize Your Services, Not Your Stack

Sponsor Content

Insider Protection for Veeam Cloud and Service Providers

Sponsor Content

Security In Multi-Cloud Environments

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Raising the Bar for Reliability

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Cold Calling Made MSPeasy eBook

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5 Tips for Break-Fix to MSP Success

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2018 MSP Benchmark Survey Results Report

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How to Transform Your Business to Become a Bionic MSP: Best Practices from the Top-Growing MSPs

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Escaping Catch-22: Resolving the MSP Tech Dilemma

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2019 Planning: Understanding Your Top Prospect Needs

Galleries

8 Mega-Breaches and Advice for MSSPs, Other Providers

AT&T Pushes the Bounds of Connected Device Tech at Texas IoT Foundry

HP Reinvent Partner Conference

From the Industry

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BEC Attackers Are Raising Their Game. Are You?

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Recruiting for Success at Your MSP

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Oracle Sustainability Innovation Awards: Nominations Due June 21

Webinars

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Build a Human Firewall: Exploring Top Phishing Threats and Trends

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Digital Transformation is Here

White Papers

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The Best eCommerce Starts with Tighter Integration

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Why Every ERP Project Needs a Champion

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TWB EP Comparison for MSPs

Twitter

Open standards are key to #cybersecurity fixes for the financial industry, say experts at @RegTech Data Summit. channelfutures.com/mssp-insider/o…

Looking for an easy way to upsell your #MSP's way into managed security? @Watchguard says look to remote workers. goo.gl/fb/SkLAew

If your business survives it, a #databreach can be a valuable learning tool. goo.gl/fb/zNSBt9

.@RedHat #survey finds IT leaders view #opensource as a catalyst for tech innovation. goo.gl/fb/UbnjVV

.@GetNerdio makes it easier for an #MSP to create an #IaaS offering on the Microsoft @Azure #cloud. goo.gl/fb/XpysVr

.@UnifySquare shifts beyond @MicrosoftTeams, @SkypeBusiness to support @SlackHQ, Work by @facebook. @zoom_us. goo.gl/fb/tM9Crz

.@StorOne_Inc expands its North America distribution agreement with @Tech_Data. goo.gl/fb/nquJ1s

.@The20MSP CEO Tim Conkle on why no #MSP should ever cry "WILSOOOON!" again goo.gl/fb/Msf5jh

Videos

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Video: Ivanti Unified IT: Automate Service Requests

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Linksys Cloud Manager Tutorial – Dashboard Overview

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Linksys Cloud Manager Tutorial – How to Set Up a Network, Access Points, and SSID