White Papers

White papers from some of the biggest names in the industry educate our readers on how to improve their businesses with new services and go-to-market strategies.

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Why an Agile Workforce is Critical in 2020

As business executives approach a new decade, they must harness the potential of the non-employee workforce, leverage new and innovative talent acquisition models, and utilize progressive technology platforms to facilitate scalability across all enterprise functions. This research report will highlight the criticality of workforce agility in the evolving world of work and present recommendations and […]

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Setting Hourly Rates for Field Service Technicians

Average field service hourly rates vary by location and type of work, which creates a headache when seeing hourly pay rates. It’s important to balance fair pay rates with your budget and preferred quality-outcomes. So how can you accurately price work for any location or skillset? This guide was created to help. With more than […]

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Addressing the Cyber Skills Gap

Cyberattacks are the fastest-growing crimes in the world, increasing in both number and sophistication. Experts project that global spending on cybersecurity products and services will exceed $1 trillion cumulatively through 2021. What’s more, cyberattacks will cost the world $6 trillion annually by 2021. Organizations are in dire need of security, which creates incredible growth and […]

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Secrets to Sustainable Growth – for MSPs, by MSPs

Chapter 3: Protect Your Revenue If you’re an MSP whose made it through the first and most challenging stages of growth – turning the chaos of startup into scale and pursuing order to maximize profit – then congratulations and this is for you! Inside this new installation of our MSP Secrets for Sustainable Growth eBook […]

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The MSP Guide to Higher Growth: Pricing for Profitability

As the pace of technology innovation continues to expand, it becomes harder for IT personnel within SMB to keep up. Not because they are not capable, but simply because they do not have time or opportunity to learn about new capabilities to the level required for adoption. MSPs have a great opportunity to bridge this […]

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How to Achieve Efficiency and Time Savings with Mobile IT Solutions

The technological revolution created a mobile-first society where marketers must come up with mobile-oriented strategies to reach their target customers. MSPs can achieve a lot by switching to mobile-first solutions. Most MSPs constantly face issues related to time management and hiring suitable talent. This eBook provides insight into how switching to mobile-first solutions enables MSPs […]

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MSP Success Roadmap: 5 Steps to Working Smarter and Faster

Many MSPs think that the key to accomplishing more is to keep pushing the limit no matter what. Working hard may be essential but it’s only part of the equation. It’s time to rethink the adage, “hard work is the key to success” and replace it with “think smart and work hard.” Success comes from […]

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Cheat Sheet: Top 11 Out-of-the-Box Automations

IT technicians work long hours to clear up service tickets every day, which is an absolute feat. Is IT automation the answer? No, but it will help them be more efficient and able to focus on other IT management tasks. This cheat sheet provides a sneak peek of the top 11 out-of-the-box automation ideas you […]

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Monitor Your RMM Checklist

Organizations today are dealing with a new breed of workforce that are rarely disconnected, and neither are the devices they use. Much of your corporate data and applications are hosted on these devices, and they need to be monitored and secured with near total uptime. You Remote Monitoring and Management (RMM) solution is the first […]

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Why You Should Sell Rackspace Hosted Email

Email is still king, even though users have plenty of communication tools to choose from, such as texting, mobile chat and messaging apps. Your customers need email. But can you make money selling it? Yes. There is plenty of profit margin opportunity if you leverage the right email solution and selling model. Download this infographic […]

International Data Corp IDC has predicted total spending on cloud IT infrastructure will grow 24 percent and exceed 32 billion this year ProfitBricks said the demand for cloud infrastructure services may continue to grow in 2016 and MSPs couldnbspsee cloud infrastructure services asnbsphaving the highest growth potential among cloud services

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Secrets to Sustainable Growth – for MSPs, by MSPs

Chapter 2: Maximize Your Profitability Channel Futures – with the backing of MSP-enablement platform provider Continuum, a ConnectWise Company, and a multitude of successful MSPs – is back to supply you with chapter 2 of our three-part eBook series on helping MSPs run better and smarter businesses. In this instillation, we pick up after MSPs […]

Why Managed Security Presents A Golden Opportunity for MSPs

The threat landscape is vast, diverse and increasingly dangerous, with hackers constantly introducing new malware variants and identifying network vulnerabilities to exploit. A single cyberattack can deliver a serious setback to any company’s plans and operations, forcing it to spend money and effort on remediation — resources that otherwise would be allocated to fulfilling strategic […]

The Ultimate Guide to On-Site Managed Services

The flexibility to perform standard IT maintenance off-site has given MSPs opportunity to serve more customers with less resources. This makes comprehensive service agreements that include on-site services seem much less efficient and financially draining, but they don’t have to be! Our guide to on-site managed services will walk you through how to effectively serve […]

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Effective, Fast Endpoint Protection Retains Happy Customers

For more than 30 years, Miken Technologies has been providing customers with an award-winning portfolio of information technology products and services. When it comes to securing users’ machines, however, the company’s previous solution wasn’t providing adequate protection. They estimated that 90 percent of their helpdesk calls were related to malware Read more to learn how […]

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Secrets to Sustainable Growth – for MSPs, by MSPs

Chapter 1: Jumpstart Your Growth The managed IT services business has a bright future, with global growth expected to increase from $180.5 billion in 2018 to $282 billion by 2023. Yet, many MSPs continue to find it challenging to grow, optimize, and sustain (or exit) profitability. This eBook series sets out to offer critical guidance […]

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White Papers

White papers from some of the biggest names in the industry educate our readers on how to improve their businesses with new services and go-to-market strategies.

Sponsor Content

Why an Agile Workforce is Critical in 2020

Sponsor Content

Setting Hourly Rates for Field Service Technicians

Sponsor Content

Addressing the Cyber Skills Gap

Sponsor Content

Secrets to Sustainable Growth – for MSPs, by MSPs

Sponsor Content

The MSP Guide to Higher Growth: Pricing for Profitability

Sponsor Content

How to Achieve Efficiency and Time Savings with Mobile IT Solutions

Sponsor Content

MSP Success Roadmap: 5 Steps to Working Smarter and Faster

Sponsor Content

Cheat Sheet: Top 11 Out-of-the-Box Automations

Sponsor Content

Monitor Your RMM Checklist

Sponsor Content

Why You Should Sell Rackspace Hosted Email

Sponsor Content

Secrets to Sustainable Growth – for MSPs, by MSPs

Why Managed Security Presents A Golden Opportunity for MSPs

The Ultimate Guide to On-Site Managed Services

Sponsor Content

Effective, Fast Endpoint Protection Retains Happy Customers

Sponsor Content

Secrets to Sustainable Growth – for MSPs, by MSPs

Galleries

10 Most Notable IT Mergers and Acquisitions of 2019

From the Industry

SMBs Are Taking Cybersecurity More Seriously

A Showcase of Innovation and Inspiration at Ingram Micro ONE 2019

7 Cybersecurity Predictions for 2020 from Webroot and Carbonite

Webinars

So You Wanna Be a 501er?

Agents Can Sell Managed Services. Here’s How.

White Papers

Why an Agile Workforce is Critical in 2020

Setting Hourly Rates for Field Service Technicians

Addressing the Cyber Skills Gap

Events

Channel Partners Conference & Expo

Videos

FASTCHAT: Why an MSP Needs to Extend Detection and Response Beyond Endpoint Security

Ingram Micro: It’s Up to Our MSP Partners to Keep Clients ‘Out of the Headlines’

Liongard: Here’s How We ‘Roar’ for the MSP Community

Twitter