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September 28, 2022
A new Admin Center is at the center of the ServiceNow Tokyo release, the company’s semiannual Now platform update. ServiceNow, which started rolling out the Tokyo update to its platform last week, has added over 100 new features.
The ServiceNow Tokyo release also introduces a new Manager Hub, added automation capabilities and upgraded IT service management (ITSM) resources. Additionally, ServiceNow has added new field service management and improved many of the platform’s human resources features.
ServiceNow focused on enhancing its visualization and automation capabilities using advances in AI with the Tokyo release. Dave Wright, ServiceNow’s chief innovation officer, told Channel Futures that the new Admin Center will enable its MSPs partners to visualize conditions and map scenarios. ServiceNow added the first modules for MSPs in March with its spring release, called San Diego.
For customers, Wright said the new release offers more visibility of costs, a feature driven by the rise in inflation. Wright said customers have also requested improved supply chain visibility and compliance with mounting regulations.
According to Wright, the Admin Center also provides improved visualization of the platform’s ITSM and business services management capabilities.
“It provides a single screen that sits in the instance and allows them to go in and see everything,” Wright said. “It provides a single screen that allows administrators to go in and see everything they’ve got rights. Based on that, what we can do is we can look at how the system is behaving.”
A view of 13 noteworthy features in the ServiceNow Tokyo release appears in the gallery above.
Jeffrey Schwartz has covered the IT industry for nearly three decades, most recently as editor-in-chief of Redmond magazine and executive editor of Redmond Channel Partner. Prior to that, he held various editing and writing roles at CommunicationsWeek, InternetWeek and VARBusiness (now CRN) magazines, among other publications.
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