How to Explain the Cloud to Your CustomersHow to Explain the Cloud to Your Customers
Do your customers understand the cloud? Remote monitoring and management (RMM) platform provider Continuum this week released an eBook designed to help managed service providers (MSPs) explain the cloud to customers. Here are the details.
December 15, 2015
Do your customers understand the cloud? Recent data indicates confusion remains problematic for many cloud users.
In addition, the survey showed cost was one of the top concerns for companies considering a change to their IT infrastructure.
So how can managed service providers (MSPs) ensure their customers understand the cloud and its benefits?
Remote monitoring and management (RMM) platform provider Continuum released an eBook this week designed to help MSPs explain the cloud to customers. Here’s a closer look at three tips you can use to help your customers optimize their cloud usage:
Discuss the basics — Define the cloud for your customers and be prepared to answer any questions they may have about it.
Describe the origins of cloud computing — Provide a brief overview of the history of the cloud to explain why the cloud is a viable option for enterprises and small and medium-sized businesses (SMBs).
Respond to cloud security concerns — Security is paramount, particularly with the cloud. Therefore, MSPs that take a proactive approach can address a customer’s cloud security concerns quickly and effectively.
The complete Continuum eBook is available for download here.
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