Mitel Fast Chat: Born in the Cloud

“Partners are the lifeblood of our organization.”

So says Jim McGarry, UCaaS channel director, Central region, Mitel, who sat down for a Channel Partners “Fast Chat” (above) with executive editor Craig Galbraith.

McGarry touches on a number of topics, including Mitel’s important relationship with Google Cloud, its partnership with Talkdesk – including how it has changed Mitel’s strategy toward contact center as a service – and how the company’s overall channel strategy has changed over time.

“We are a 100% cloud-focused company,” said McGarry.

At the heart of the conversation is what sets Mitel apart in deploying UCaaS. For one, there’s always a dedicated project manager. Second is the architecture.

“What’s changed over the years and continues to change is the way in which you not only deliver your product from a project management perspective, but the way in which your UCaaS system is architected as well,” McGarry said.