Making the UCaaS Transition Your Transition

As the enterprise communications business moves from telephony to UCC, UCaaS providers can capitalize on this transition by knowing their customers.

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Modern businesses need much more than just a telephone — and even email — for communications: They must give their users the ability to exchange texts and collaborate via audio and, increasingly, video conferences, and to do so from the road. Unified communications and collaboration-as-a-service (UCaaS) providers can capitalize on this need.

Takeaways for Your Business

In this report you’ll learn:

How UCaaS providers can distinguish themselves in a crowded market
Why communications offerings must integrate seamlessly with the core email capability
Why customer relationships may be one of UCaaS providers’ biggest assets

About the Author

Michael Finneran is a principal at dBrn Associates, a full-service advisory firm specializing in wireless, mobility and UC&C. Services include research, policy development, purchase analysis and security/ technology assessment. Finneran is widely recognized in the networking field, where he has worked for more than 40 years. He has published numerous research reports and white papers, and has provided technical assessment, market analysis and network design support to carriers, equipment manufacturers, investment firms and end users.