EMC Corp. has unveiled its Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter.

The products extend EMCs software portfolio for managing complex IT infrastructures end-to-end, across technologies, and from the network to the business layer. With EMC Smarts software, service provider customers can model IT components and their relationships across network, applications and storage to understand how service levels are affected. The software analyzes data from multiple sources to pinpoint the root cause of IT infrastructure problems automatically enabling companies to maximize the availability and performance of IT resources and the business services, such as VoIP, they support.

Providing a single view across Avaya Inc. and Cisco Systems Inc. technologies, Smarts scales to manage hundreds of IP PBXs and hundreds of thousands of phones, said EMC.

The Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter deliver real-time information about phone extensions, phone calls, voice quality, availability of the telephone service and interconnections to telecommunications providers. Additionally, the products monitor call volumes, call quality and route patterns to ensure service levels are being met and offer both real-time and historical performance and trend reporting.

The Smarts software offers support for Avaya Communications Manager, Cisco Unified Communications Manager, Cisco Unified CallManager and Cisco CallManager.

EMC Corp. www.emc.com