https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Telephony/UC/Collaboration


8×8 Announces Latest Enterprise Communications-as-a-Service Advancements

  • Written by Edward
  • March 7, 2016
Virtual Office Meetings is a cloud-based video conferencing and collaboration service.

Edward Gately8×8 on Monday announced Virtual Office Meetings, a cloud-based video conferencing and collaboration service, and next-generation capabilities for its Virtual Contact Center (VCC) platform.

Virtual Office Meetings is built into 8×8’s Virtual Office (VO) desktop experience and allows users to schedule meetings, initiate instant collaboration and transition IM conversations into a meeting from one VO desktop app. In addition, it gives users access to their corporate directory for easy engagement, and eliminates the need for users and IT to manage multiple logins and passwords, according to 8×8.

8x8's Carlos RomanThe new VCC platform capabilities “enable enterprises of all sizes to better manage their global contact centers, increasing agent productivity and personalizing every customer interaction,” according to 8×8.

Carlos Roman, 8×8’s senior director of channel marketing, tells Channel Partners that the company’s partners can now differentiate themselves with Virtual Office Meetings by offering a “single solution to solve all of their customers’ communications needs.”

“Partners can truly act as ‘trusted advisors’ by reducing the existing complexity within customers’ environment,” he said. “Consolidating separate services, including audio conferencing, IM/chat/presence, video conferencing and Web collaboration from multiple different providers into one single solution will allow partners to offer a unique value proposition to customers. Customers will enjoy the enhanced user experience and significant costs reductions, all due to these integrated services coming from a single provider.”{ad}

Virtual Office Meetings will allow partners to increase their “share of wallet” with both existing and new customers, Roman said. Partners can expand their portfolio to now include Web and video conferencing services, he said.

“Customers have been asking for these types of solutions and now an 8×8 partner will be able to solve customer challenges while growing their own business,” he said. “Many existing Web and video conferencing services are only sold as annual and prepaid services. Virtual Office Meetings is offered with monthly invoicing along with the rest of the 8×8 portfolio. By adding the service as a cross-sell/up-sell offering, partners can grow their average revenue per user and increase the entanglement or ‘stickiness’ of their customer relationship. The more services a partner can provide to any customer, the less likely the customer will churn or cancel services.”

The new VCC capabilities enable …

{vpipagebreak}

… “even the smallest of contact centers to enjoy customer experience and agent productivity benefits that were previously available only to large contact centers at a much higher cost,” according to 8×8.

“Partners can expand and build on their existing contact-center practices with the next generation VCC from 8×8,” Roman said. “Offering a cloud-based virtual contact center to those customers who may not have the budget or staff to procure and deploy an on-premises solution will allow the partner who works with 8×8 to win the business.”

The partner ecosystem is crucial to the success of 8×8 and is viewed as an extended sales team for its offerings, Roman said.

“Ensuring that partners have early access to Virtual Office Meetings, and put their sales and marketing motion in place will be critical,” he said. “Partners will be able to accelerate and drive adoption of Virtual Office Meetings starting by adding the new service to existing customers. By teaming together, 8×8 and our partners can jointly sell to net-new customers and take market share in this rapidly growing arena.”

Tags: Agents Cloud New Products & Services Telephony/UC/Collaboration

Most Recent


  • Making Waves
    7 Channel People Making Waves This Week at 8x8, Intel, Google Cloud, RingCentral, More
    Google, which says it's cutting 12,000 workers, has not indicated how the layoffs impact Google Cloud.
  • Man's silhouette behind a transparent cell graphic and the letters RMM
    Hackers Use Legitimate RMM Software to Steal from Federal Employees
    Attacks on RMMs have caused "insurmountable" losses for SMBs.
  • INtelisys AMP'd Newport Beach 2023
    Intelisys AMP'd Images: Partners Explore B2B Purchasing Trends, CX, Security Solutions
    Customers "literally don't know" how their own buying journey works, and that's an opportunity for partners.
  • Crime scene
    Intel Earnings ‘A Crime Scene,’ ‘Astonishingly Bad,’ ‘Historic Collapse’
    Financial analysts and market experts are in shock after Intel delivered its worst results in 20 years.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Cloud Phone
    AT&T to Offer Up to 1 Million Customers Cisco Webex Calling
  • Sign a Contract
    Unisys Adds Managed UCaaS with $153 Million Unify Square Acquisition
  • Fortune 500 2021 logo
    AT&T, Microsoft, Verizon, More Tech, Telco Companies Make Latest Fortune 500
  • Telephone poles and lines
    Granite Buys Epik: Score One for Legacy Telecom

Upcoming Events

View all

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

View all

7 Channel People Making Waves This Week at 8×8, Intel, Google Cloud, RingCentral, More

January 27, 2023

Intelisys AMP’d Images: Partners Explore B2B Purchasing Trends, CX, Security Solutions

January 27, 2023

Intel Earnings ‘A Crime Scene,’ ‘Astonishingly Bad,’ ‘Historic Collapse’

January 27, 2023

Industry Perspectives

View all

Make the Most of the Gift of Time in 2023

January 25, 2023

Strong Partnerships Ease Challenging UPS Upgrade

January 24, 2023

The Advantages of Managed Networking and Security During Economic Uncertainty

January 5, 2023

Webinars

View all

Next-Generation MSP Platform: The Building Blocks for Your Business

February 15, 2023

Security Secrets of the MSP 501: How to Be a Cyber Leader in 2023

December 15, 2022
  • 1

Cybersecurity Certifications: Their Evolving Role in the Fight Against Increasing Attacks

December 13, 2022

White Papers

View all

Overcoming Your Endpoint Security Limitations with a Skeleton Crew

October 25, 2022

Embracing the Zero Trust Mindset For Endpoints

October 24, 2022

Endpoints are the Destination

October 24, 2022

Channel Futures TV

View all

Coffee with Craig and James Episode 117: Cato Networks, Video Killed the Podcast Stars

Retired Astronaut Capt. Scott Kelly Previews His CP Expo Keynote

December 21, 2022

Fusion Connect Eyes Future with Intrado UC, Managed Network Customers

September 23, 2022

RingCentral Focused on Hybrid Work, Microsoft Teams, Other Integrations

September 23, 2022

Twitter

ChannelFutures

Cybersecurity advisory warns of hackers' malicious use of #RMM. @CISACyber dlvr.it/ShYRwg https://t.co/zsBvQWqOYY

January 27, 2023
ChannelFutures

Reaction to #Intel earnings coming in fast and furious. Find out what investors are saying, and how CEO Pat Gelsing… twitter.com/i/web/status/1…

January 27, 2023
ChannelFutures

Our latest #GatelyReport looks at #cybersecurity M&A, investment with @progresspartner, @cyber_advisory, @FBI Hive… twitter.com/i/web/status/1…

January 27, 2023
ChannelFutures

.@channelsmart says plan and boost client #retention efforts to reduce #churn. dlvr.it/ShXvhj https://t.co/4jyHPCjTBn

January 27, 2023
ChannelFutures

The CEO of @Mitel discusses the likely outcomes of buying @Atos Unify. Note: @RingCentral will play a role post acq… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

.@msftsecurity surpasses $20 billion in annual revenue, analysts say it's a formidable #cybersecurity market conten… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

The adoption of cloud-based services ☁️ has spiked in the last few years and is among the top growth segments. See… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

[email protected], @NICECXone, @lumencpp, @CiscoPartners joined @IntelisysCorp and partners for a day of marketing worksho… twitter.com/i/web/status/1…

January 26, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X