https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-logo.png
Banking Technology
    • Newsletter
  • Home
  • Technologies
    • Back
    • Analytics
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
  • Intelligence
    • Back
    • Content Resources
    • From the Industry
    • Galleries
    • Our Sponsors
    • Podcasts
    • Videos
    • Webinars
    • White Papers
  • Think Tank
  • Awards
    • Back
    • Circle of Excellence
    • Digi Awards
    • MSP 501 Rankings
    • Talkin’ Cloud 100
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
  • More
    • Back
    • About Us
    • Advertise on Channel Futures
    • Contact Us
    • Editorial Calendar
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
  • Home
  • Technologies
    • Back
    • Analytics
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
  • Intelligence
    • Back
    • Content Resources
    • From the Industry
    • Galleries
    • Our Sponsors
    • Podcasts
    • Videos
    • Webinars
    • White Papers
  • Think Tank
  • Awards
    • Back
    • Circle of Excellence
    • Digi Awards
    • MSP 501 Rankings
    • Talkin’ Cloud 100
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
  • More
    • Back
    • About Us
    • Advertise on Channel Futures
    • Contact Us
    • Editorial Calendar
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

Technologies


Continuum Names VP to Oversee NOC, Help Desk Services for MSPs

  • Written by Joe Panettieri 1
  • March 12, 2012
Continuum, as expected, has named Bob Barnes (pictured) as its vice president, Global Service Delivery.

Continuum, as expected, has named Bob Barnes (pictured) as its vice president, Global Service Delivery. In this newly created position, Barnes will oversee Continuum’s network operations center (NOC) and help desk services. It’s a safe bet Barnes also make sure that Continuum’s partner technologies — particularly Datto and LogMeIn technologies — integrate deeply into the Continuum NOC and help desk offerings. Here’s the deeper story.

Continuum, formerly Zenith RMM, has undergone a rapid transformation in the past six months. Summit Partners, a private equity firm, acquired Zenith RMM from Zenith Infotech in September 2011.

Continuum is pushing beyond its NOC, help desk and RMM (remote monitoring and management) heritage. Recent moves have included:

  • Launching a backup and disaster recovery service, called Continuum Vault, in partnership with Datto.
  • Inking a remote control relationship with LogMeIn.
  • Creating several new positions, including the post for Barnes.

According to a prepared statement:

“Barnes brings more than 20 years of technology and operations management experience and has served as global head, technology services & IT security at Celgene Corporation, global vice president, technology support at JP Morgan Chase, and program director, managed services at Siemens Business Services.”

Continuum CEO Michael George has hinted more moves are coming, including potential strategic acquisitions that bolster Continuum’s positioning with managed services providers.

NOC and Help Desk Services for MSPs

Meanwhile, the NOC and help desk markets have been heating up in recent weeks. A few examples:

  1. NetEnrich has built a partnership with N-able Technologies while also productizing NOC services for mid-market customers. NetEnrich has also been careful to steer clear of help desk services, preferring instead to assist MSPs with IT infrastructure, business application and database management services.
  2. Level Platforms has introduced NOC and help desk services for MSP partners.
  3. Live Virtual Help Desk appears to be building new relationships with distributors.

For MSPs, NOC and help desk services are often basic foundations of the business — though many MSPs are struggling to decide whether to keep such services in-house or to outsource them. For third-party NOC and help desk providers, the challenge is trying to scale such services while supporting MSPs’ increasingly diverse customer bases. MSPmentor will be watching to see how Barnes addresses that challenge at Continuum.

 

 

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Technologies

Related


  • Network servers in data center
    Beyond PCs: Lenovo Makes Big Data Center Strides with Partners
    Storage is a big focus in 2019 for Lenovo Data Center Group partners.
  • Success story word salad
    Remove the Mystery (RTM)
    VAR Improves Margins by Moving to Managed Security Services
  • Edge Computing
    Growth in Edge Computing Spurs Creation of LF Edge Group
    While discussion and concepts relating to edge computing are gaining popularity, it is still lacking standards and interoperability, which is what the LF Edge effort will try to resolve.
  • Database Storage
    As Data Storage Evolves, So Do MSPs
    From client-hosted racks to public cloud, storage solutions over the last decade tell the story of MSPs.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Deadline for Digi Awards Applications Approaches
  • IBM Puts Heft Behind New MSSP Program
  • VMware PKS Competency Now Available to Partners
  • Ockam's Open Source IoT SDK Offers Options for Partners

From the Industry


Sponsor Content

10 Ways MSPs and MSSPs Can Deliver Managed Detection and Response Services

February 21, 2019
Sponsor Content

Email Security: A Smart Addition to Any MSP’s Layered Security Strategy

February 20, 2019
Sponsor Content

Grow Your Business by Reducing Complexity for SMB Customers

February 20, 2019
view all

Galleries


Check Point CPX360 Featuring VMware, Versa Networks

February 8, 2019
view all

Webinars


Sponsor Content

Social media and email phishing: How to protect financial information from fraudsters

February 19, 2019
Sponsor Content

Double Your Revenue with Backup and DRaaS

February 12, 2019
view all

White Papers


Sponsor Content

A Business Owner’s Guide to Cybersecurity

February 6, 2019
Sponsor Content

The Seven Types of Power Problems

February 6, 2019
Sponsor Content

The Lean MSP

January 29, 2019
view all

Videos


Sponsor Content

Video: Ivanti Unified IT: Automate Service Requests

January 14, 2019
Sponsor Content

Linksys Cloud Manager Tutorial – Dashboard Overview

January 13, 2019
Sponsor Content

Linksys Cloud Manager Tutorial – How to Set Up a Network, Access Points, and SSID

January 13, 2019
view all

Twitter


ChannelFutures

@Arcserve unveils new disaster recovery capabilities for #SMBs through virtual machines on the #cloud goo.gl/fb/W2vSn6

February 21, 2019
ChannelFutures

.@Lastlineinc signs first #distribution agreement in NA with #Synnex. goo.gl/fb/fxXAAz

February 21, 2019
ChannelFutures

@HarmonyPSA hopes to build on 2018 growth and cement its place in the crowded #MSP mgmt software space @MSP_501 goo.gl/fb/16XbRG

February 21, 2019
ChannelFutures

@googlecloud #CSP lets enterprise run cloud workloads on-premises #hybridcloud @awscloud @Azure goo.gl/fb/bjze9r

February 21, 2019
ChannelFutures

.@HP rolls out updates to its #Device as a Service (DaaS) program. goo.gl/fb/HxxCNQ

February 21, 2019
ChannelFutures

CMIT Solutions of the Outer Banks (CMIT of OBX) goo.gl/fb/YGs885

February 21, 2019
ChannelFutures

Latest #SecurityRoundup features @ThreatConnect @solarwinds @FollowContinuum and @365datacenters. goo.gl/fb/6AQoqm

February 21, 2019
ChannelFutures

10 Ways MSPs and MSSPs Can Deliver Managed Detection and Response Services goo.gl/fb/8QrFmP

February 21, 2019

MSSP Insider

Newsletters and Updates

Sign up for the Doyle Report, Channel Futures Update, MSP 501 Update and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

Channel Futures

© Channel Futures 2019. All rights reserved.

  • About Us
  • Contact Us

Related Links

  • Privacy Policy
  • Terms of Service

Follow us

Websites are now required by law to gain your consent before applying cookies. We use cookies to improve your browsing experience. Parts of the website may not work as expected without them. By closing or ignoring this message, you are consenting to our use of cookies.
X