Customer-Centricity

Written by Buffy Naylor
March 16, 2023

Fred Voccola
CEO
Kaseya

“The first and most important is called customer-centricity. Every decision we make, we are trying to understand how it will impact our customers who are all MSPs. And how do we make sure that impact is positive. It is part of our company culture.”

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Buffy Naylor

Buffy Naylor is managing editor of Channel Futures. Prior to joining Informa (then VIRGO) in 2008, she was an award-winning copywriter and editor, then senior manager of corporate communications for an international leisure travel corporation and, before that, in charge of creative development and copywriting for a boutique marketing and public relations agency.