An Evolution

Craig Schlagbaum is senior vice president and channel chief at Comcast Business.

He said the agent channel has fundamentally changed in terms of what it can sell.

“When I got into this industry a long time ago, we were selling raw commodities. We were selling internet circuits and basic voice, POTS lines and long distance. And what you see now is this notion of breakthrough capability, where a partner can go out and help a customer across all their issues, not just telecommunications, but areas in the cloud, areas in security and video conferencing. And that wasn’t the case 12 years ago,” Schlagbaum told Channel Futures.