Voice of the Customer

Channel Futures: What does being included in the latest Gartner Peer Insights Voice of the Customer report for endpoint protection platforms mean to Trend Micro and its partners?

Jon Clay: I’ve been with Trend Micro for 25 years and I’ve seen changes over time. But one of the core areas that we’ve always worked toward is to help our customers and help our partners. We’ve been a partner-focused company for as long as I’ve been here and I think getting that recognition actually from our customers and our partners is great to see because that’s them saying we’re doing the job that we should be doing, which is helping them attain their goals and what they want to do, minimizing their risk, etc.

Louise McEvoy: We find it really important having that outside party vendor validate what it is that we’re doing. It’s not enough to say, ‘Hey, we’re doing really well.” But for an organization like Gartner to say to our partners that we’re doing really well in this endpoint stuff, you really need to take notice of that. That really resonates well with our partners because it isn’t just us saying it or we’re not paying for it. This is an award that we’re getting because of what it is that we’ve done. So it’s very important to partners, for sure.