Trend: Digital Transformation Acceleration
Adoption of cloud technologies that started in 2020 thanks to COVID-19 has yet to let up the pace. The result? Nonstop digital transformation.
“We’ve already accelerated and are accelerating more,” Middleton said.
Cloud communications adoption will keep expanding in 2022, he noted. That means organizations will go beyond video and chat to embrace the full communications landscape, including contact center.
This is just good business, as Gartner analyst Daryl Plummer pointed out last year.
“Leaders that embrace options for workers, enhanced enterprise efficiency and accelerated transformation plans have greater resilience in dealing with change,” he said.
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