Mike Bazar, CEO and COO, Bazar Solutions

[Regarding the points/stats about automation]:

“Automation is 100% critical to MSPs moving forward. We need to increase efficiency and lower the possibility of mistakes, because that’s where we open the door to competitors, or worse, hackers. There are a significant number of functions in an MSP that can be automated and the MSPs that don’t actively look to automate as much as possible will fall behind those that do. We have an engineer that spends most of his time working on automation, API integrations and streamlining workflow, for us or our customers. Customer automation is a big point that many MSPs miss.  

“We have found ways to automate processes for our customers and not only does that allow us to charge them more, it makes them incredibly ‘sticky’ because of the time savings and impact we have on their business. Cybersecurity currently dominates the conversation around IT, but it won’t be long before automation takes the top spot. MSPs must be prepared or they will get left behind.”