Day 3: Business in the Matrix: The Digitization of Channel
You may have thought you had a grip on digital transformation going into 2020, but it’s nothing compared to what you have to adjust to now. Everything has changed, from customer needs and measuring customer experience to vendor sales pitches and what partners actually need from providers. Just to prove that there are no hard feelings, we’ve invited Kris Blackmon — our former senior editor and now chief channel officer for JS Group — to talk about what is different and what has stayed the same, albeit with a few tweaks.
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