Gerry Miller, Founder and CEO, Cloudticity

Written by Allison Francis
January 28, 2022

“‘Automate absolutely everything you can’ is something we preach to our clients and practice ourselves. Highly automated MSPs are much more agile and cost-effective, and even smaller organizations can easily outpace formidable competitors that don’t automate workflows. Without the aid of automation, there is simply no way for even the most productive human engineers to keep pace with the speed and scale of processes powering modern business, much less consider innovation.

“In addition to the benefits outlined in LogicMonitor’s research (improved time efficiency, reduced errors, and increased profits), hyper-automation enables next-gen operational models that can scale quickly to meet changing circumstances, better exploit new technologies, and promote experimentation — as in AIOps. With AIOps, the automation of previously manual monitoring and remediation chores (with minimal human intervention) frees IT staff from burdensome and repetitive tasks while increasing the range of their capabilities and the resilience of their infrastructure.

“Take cybersecurity, for example. Cloudticity serves the health care industry, which is by far the biggest target for cyberthreats (46% of all successful cybersecurity breaches take place against health care organizations). Maintaining a secure posture for mission-critical functionality in this essential space and safeguarding sensitive personal health information requires monitoring monumental amounts of data in real-time 24/7 for anomalous activity. Artificial intelligence (AI) is particularly attractive in cloud-powered managed services for meeting this challenge because it’s so adept at finding patterns hidden in mountains of data.

“Machine learning can be employed to automatically identify drifts in configuration and deviations from baseline performance that represent potential compliance or security violations, and/or opportunities for systems enhancement. Correctly delivered within managed services and integrated for organizational requirements, it’s one technology that delivers on its promise and epitomizes the value of automation.”

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Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor's degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.