https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

Sales & Marketing


IT Nation 2014: ConnectWise Integrates, Updates, Simplifies

  • Written by Jessica Davis 1
  • November 13, 2014
ConnectWise CEO Arnie Bellini announced several updates to the professional automation services platform during his keynote address at IT Nation in Orlando today. Among the many updates are integrations that simplify and speed cloud migrations, improvements to the user interface, email tagging for service tickets, integration with customers’ Active Directory to let technicians identify users, and more.

ConnectWise CEO Arnie Bellini announced several updates to the professional automation services platform during his keynote address at IT Nation in Orlando today.  Among the many updates are integrations that simplify and speed cloud migrations, improvements to the user interface, email tagging for service tickets, integration with customers’ Active Directory to let technicians identify users, and more.

“What we are looking at today is massive technological change,” Bellini told a packed conference room. “Every industry is being changed dramatically… Computers can hear and watch and measure and locate anything we want them to.

“…the real operating system of the world is the internet.”

Bellini provided a few examples of how companies and innovations are changing how we live. Tesla is a car company that started with a computer and built a car around it.

“Tesla will change the transportation industry the way we know it today,” Bellini said. It’s a disruptor, and there are a lot of other companies that aren’t happy about that.

Another change – electronic toll roads that let cars speed through by collecting payments electronically.

Uber is another example, changing how people hire car services.

“It’s not something that’s so sophisticated. It’s not just about these large companies,” Bellini said.

Here’s a look at the enhancements, updates and new features Bellini and hist staff announced during the keynote

The following are some of the UI improvements:

  • New user interface enhancements improve navigation. For instance, one addition is a “recents” button that gives users quick access to the last 30 screens they accessed.
  • ChatAssist now provides direct support to each MSP employee. In ConnectWise 2015 MSP users will no longer have to go through a ConnectWise administrator.
  • Search has also been improved with what ConnectWise is calling “brain friendly” search.
  • Screens have become more customizable. You can hide tabs by each user. You can hide certain fields. You can make certain fields required. You can also collapse areas to make it easier for you to bring other areas onto the screen. But the biggest improvement hear is perhaps the ability to drag and drop the pods to different positions on the screen, based on what information you want to see.
  • Another new thing: the Partner Information Network available at Connectwise.com/PIN. This gives partners the opportunity for a two way conversation with developers to influence future features and fixes. It’s the place to go “if you’d like to have your voice heard to help reinvent ConnectWise.”

 

And among the next set of "reinventions" are the following:

  • A new email tagging system for the Email Connector that lets you tag tickets. Tickets can be tagged to let you change the status, configuration, and contacts. Tags can add time, add resource or mark as done. More tags will be added.  If the system doesn’t recognize a contact, it will create the contact.
  • A new ChatAssist dashboard will allow you to see all the live chats happening in your organization in real time.  ConnectWise is also offering a 30 day free trial of ChatAssist.

“The real purpose of this was to revolutionize support,” Bellini said. “To connect a ticketing system with a communication system that could extend down to the desktop of every one of your end users. it gives you ability to be way more responsive to end users than the the internal employees than their own IT departments.”

BizDox and more

Also coming up to speed at this IT Nation is the BizDox story. ConnectWise invested in this company, looking to add documentation of IT systems as an option for its Modern Office suite (which includes LabTech Software and Quosal).

ConnectWise has also made changes to its project management module, enabling the ability to add a resource to multiple project tickets at one time.

Integrations in the ConnectWise’s Modern Office Suite (which include ConnectWise, LabTech Software, BizDox, Quosal, and more) have brought Quosal’s capabilities to mobile platforms. Quosal users can submit expense reports and time sheets, plus signatures on quotes directly from their mobile devices. Bellini said that support will be added shortly for Windows Phone, too.

“We are taking the technology we have in front of us and connecting it,” Bellini said.

Putting business intelligence to work

ConnectWise also showed big updates in business intelligence and reports. A demo showed a dashboard of sales by team member that could be drilled down into to reveal more information about issues with performance.

“We are changing the way you interact with reports. Let’s see where they are at, what kinds of opportunities are open. What about their revenue and margin over the past 12 months. You’ll be able to drill into all these things and get more metrics as well. “

Cloud Migration

Another demo showed the Cloud Manager, which lets your company create standards for IT performance and then shows customer assets that are out of compliance with those standards. From there, you can automatically create a Quosal proposal for, say, an Exchange 2007 migration. That proposal can be sent with a video chat message to the customer.

To fulfill the order, ConnectWise has created a migration tool that lets you choose from a list of IaaS providers including Amazon Web Services, Azure, Rackspace, Cloud Sigma or your own private cloud.  This wizard-driven migration tool lets you migrate services from legacy implementations to modern ones fast. The demo, from quote to migrated email box took about seven minutes.

Those interested in the beta for this feature can contact [email protected]

The marketing challenge

Finally, ConnectWise has added a marketing component to the platform that simplifies doing email campaigns, creating landing pages and web forms.

And another new feature is Sherlock, a natural language search that generates reports.

There’s more in terms of API integrations and platform updates, and I’ll be speaking with Jeannine Edwards later to get further details. Watch MSPmentor  for more updates from IT Nation.

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Sales & Marketing

Related


  • No Racism
    Racially Charged Tweet Costs Alteryx CRO His Job
    Numerous individuals, including a customer, criticized Alteryx for the tweet, which led to the CRO's resignation.
  • Public sector IT
    Public Sector IT Funding Outlook for 2021--and What It Means for Our Reseller Partners
    Public sector IT resellers must anticipate customers’ changing priorities to most effectively position offerings.
  • MSP Marketing
    MSPs: Grow the Business with Marketing (While Focusing on What You Do Best)
    Marketing is important for growing the business, but it’s often not a core competency for MSPs.
  • Financial Services
    Xerox Financial Services Launches to Help Enterprise, SMB Customers
    The new business works with any third-party dealer or reseller.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • CEO Benioff Touts Salesforce Customer 360 Work-From-Anywhere Capabilities
  • Cisco Second Quarter: Profit Slips, Revenue Flat
  • Channel Survey: Sales and Marketing, Analytics Are Significant Challenges
  • Linux Security Provider Capsule8 Rolls Out First Partner Program

Galleries

View all

Channel Partners Virtual 2021 Is the Hottest Ticket in Town

February 26, 2021

Industry Perspectives

View all

The “Roaring 20s” Are Coming

February 25, 2021

Three Ways MSPs Can Improve Supply Chain Security

February 24, 2021

SASE: The Key to Mitigating Business Transformation Risk

February 22, 2021

Webinars

View all

A Partner’s Perspective on Channel Success in 2021

March 17, 2021

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021

White Papers

View all

Ready To Add Cutting Edge IoT Solutions To Your Portfolio?

  • 1
February 25, 2021

What Is The Value Of Distribution For The Internet Of Things?

February 25, 2021

The Internet of Things (IoT): Where do You Begin?

  • 1
February 25, 2021

Upcoming Events

View all

Channel Partners Virtual

March 2, 2021 - March 4, 2021

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

Amazon WorkSpaces @awscloud DaaS client will be available on @IGEL_Technology virtual endpoint client OS.… twitter.com/i/web/status/1…

February 26, 2021
ChannelFutures

.@VMware cutting more workers in California as part of ongoing #workforcerebalancing. #layoffs… twitter.com/i/web/status/1…

February 26, 2021
ChannelFutures

#CPVirtual is March 2-4. It’s the hottest ticket in town — any town, since it’s 100% online — so make sure you have… twitter.com/i/web/status/1…

February 26, 2021
ChannelFutures

.@datto, @ThreatLocker partner to streamline #MSP secure business operations. dlvr.it/RtYvJK https://t.co/nKGnwbblNO

February 26, 2021
ChannelFutures

Infographic: Why Partner with Sierra Wireless and GetWireless? dlvr.it/RtYh1m https://t.co/KcBFzXIx7l

February 26, 2021
ChannelFutures

Infographic: The Sierra Wireless Essential Series dlvr.it/RtYgxv https://t.co/CatxbRHzXr

February 26, 2021
ChannelFutures

#Threatprotection is no small matter for #MSSPs. Find out what vendors say you have to do this year to protect your… twitter.com/i/web/status/1…

February 26, 2021
ChannelFutures

Cloud strategies and cybersecurity are key, and #COVID19 will have more impact than #Brexit on U.K. channel, says… twitter.com/i/web/status/1…

February 26, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X