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Uncovering the Latest IT Trends and Threats, and the ROI that RMM Solutions Deliver

New research highlights what keeps IT pros up at night and what’s being done to get ahead of ever-changing security threats.

LogMeIn Guest Blogger

September 10, 2019

2 Min Read
Business documents with laptop and technology digital virtual screen on the workplace with group of business teamwork working blurred background
Business documents with laptop and technology digital virtual screen on the workplace with group of business teamwork working blurred background in the office meeting room

The IT landscape has evolved drastically over the last few years, and one of the biggest challenges is staying ahead of ever-changing security threats. LogMeIn Central commissioned the market research firm Lab 42 Research LLC to dive deep and get an insider look into the security landscape. The study uncovered the seven biggest IT trends and threats, as well as the shocking ROI that remote monitoring and management (RMM) delivers.

We surveyed 500 IT and security professionals ranging from one to 3,000 employees across:

  • a wide range of industries, from retail to IT to consulting and more

  • a global reach, including North America and Europe

  • a breadth of roles

The research report will be released mid-September, but we wanted to give you a sneak preview into the findings and invite you to join us for a live webinar with two leaders in IT to discuss their take on the research. Join us on Sept. 19 at 2 p.m. EST to see how your IT team stacks up and walk away with clear guidance on what to look for in solutions you evaluate to increase productivity and reduce cost.

Register for the live webinar here.

Even if you’re unable to attend, register anyway and we’ll send you the recording afterward.

Sneak Preview of the Latest Research Findings:

What keeps IT professionals up at night? 

Threats are real and pervasive, but top concerns remain consistent year over year, with malware, ransomware and employee behavior/habits making the top of the list both in 2018 and 2019.

What’s being done to get ahead of these security concerns? 

When it comes to security, education is king, and companies must evolve or get caught in the cross-fire.

Approach to handling security concerns has changed by:

  • Improving/increasing IT employee training

  • Increasing employee education around IT security and potential threats

  • Implementing additional security solutions

  • Increasing IT budget

  • Automating more security processes (patching, alerting, antivirus, etc.)

As Risks Evolve, So Should Investment   

IT professionals are prioritizing budget on preventative security measures and on education.

2020 IT Budget compared to 2019 

  • 40% spending more

  • 57% spending the same

  • 3% spending less

ROI of RMM

When it comes to value, the stats are in and they’re undisputable.

Top Value RMM Delivers

  • IT team effectiveness/productivity

  • Company’s security

  • Managing IT security threats

  • IT team satisfaction

  • IT team’s visibility of your company’s endpoint infrastructure

Both Internal IT and MSPs are saving between 30 minutes to 4 hours per day total after implementing an RMM solution for their companies.

After implementing RMM, IT technicians have been able to shave off 4 to 10 minutes per support call, which translates to thousands of hours saved each year.

The complete research report with additional findings and recommendations will be coming out mid-September. To download the full report, visit blog.logmein.com mid-September.

This guest blog is part of a Channel Futures sponsorship.

 

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