The addition means your customers now can interact with their end users via social media sites such as Facebook and Twitter.
October 15, 2014
**Editor’s Note: Click here for our recently compiled list of new products and services that partners can sell.**
8×8 Inc.’s Virtual Contact Center platform now features customer service via social media, thanks to a partnership with Conversocial.
“Businesses can now embrace social media, together with phone, email and chat, as a scalable, secure and efficient part of their omnichannel contact center strategy,” said Darren Hakeman, senior vice president of product and strategy for 8×8.
The capability provides the obvious interaction with customers over sites such as Facebook and Twitter; it also means companies can react more quickly to issues and insights that arise over social media, according to 8×8. That’s because Conversocial has developed the requisite prioritization, automation and collaboration tools.
Read more about:
AgentsAbout the Author(s)
You May Also Like