New Hiring Best Practices for the Channel

Here’s a potentially controversial idea: The success of your company isn’t up to you.

Not an easy thing to hear, right? Whether you’re a one-man shop or a multi-million-dollar MSP, you probably think where you are today is because of your grit, your determination or your passion. And you think it’s those very same things that will help you grow.

In reality, however, it’s up to your team. Whether you have one or 1,000 employees, your success will be directly linked to the team you pick. It can be a scary thought. Acquiring talent is a challenge, and the competition is mounting.

Hiring has always been a perennial challenge for the channel, and then the pandemic hit. Now, the state of the workplace is at a breaking point. Economists are calling this time The Great Resignation. Add to that labor shortages and accelerated digital transformation with your customers, and you need to rethink your ability to scale your teams’ technical capacity and capabilities and implement hiring best practices.

The Competition for Tech Talent Is Cutthroat

Solution architects, system administrators and security specialists are no longer just nice-to-haves for managed service providers (MSPs). Demand for these workers comes from a greater emphasis on cloud technology, data storage and information security—none of which is particularly cost-friendly.

However, to support your customers through their digital transformation, these roles have become business-critical. You need these people on your team for your business to grow.

The recruitment process can sometimes feel like you’re rolling the dice. While there’s an element of luck to it, I prefer to think of it like a game of poker. You need to have a strategy; you can’t just be at the mercy of the hand that you have been dealt.

Not many MSPs specialize in hiring; indeed, MSPS have been learning and making mistakes as they go along. Previous hiring practices can no longer be relied upon. Bringing in a friend’s nephew to work L1 support while he studies and subsequently having him stay with your business for 15 years is no longer a reality. One reason for that is that you’re not just competing with other MSPs, or even local companies with internal IT teams anymore. Research shows 67% of organizations across the United States adding new roles and functions due to greater cloud investment.

New Hiring Best Practices for Sourcing Channel Talent

In today’s competitive labor market, MSPs will have to adopt new strategies to attract the best talent. Start by looking within. Focusing on your own internal culture, networks and company policies will build your desirability for job prospects, and even help bring them to you.

Culture

Be the company that great talent wants to work for. Identify your company culture and be sure you communicate with potential hires an authentic representation of your organization’s lived experience. Current employees need to live and breathe your company brand because they are the ones who work with your customers and relate your culture to prospects. Company culture growth opportunities, benefits and flexibility are all important factors you can appeal to if you don’t think you can compete on salary.

Be honest and open about your culture throughout the interview process. Ask questions about how prospects like to be managed, their ideal work environment and how would they tackle particular problems. Involve other team members to show your team’s culture in action.

It’s also helpful to structure interviews into a conversation. You may feel comfortable going with the flow for each candidate. However, if at the end of the process you can only rely on the fact that you liked someone, you might be misled. Interpreting through the lens of personal experience is not the way to predict someone’s ability to do a job. Using various tools such as culture indices and recognized personality tests can help you determine if a candidate is actually a good fit and to ensure that you build diverse teams.  Click on Page 2 to continue reading…