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9 Areas Managed Service Providers Should Focus On in 20239 Areas Managed Service Providers Should Focus On in 2023

Where are managed service providers setting their sights? We asked our roundtable partner participants to weigh in.

Allison Francis

December 22, 2022

10 Slides

2023 is officially upon us. It’s no longer “just around the corner” or a distant thought as you mentally curse the holiday music blaring over the speakers at Target. It is here. It has arrived. Get your confetti ready.

As providers ponder the… interesting year that was 2022, there are many things to consider heading into the new one. Indeed, 2023 promises to continue to see several trends that are disrupting the managed services sector.

Managed Services in 2023

So, as managed services pivots in terms of new products, services and offerings, where are MSPs setting their sights? 

MSPs need to be ready for growth, that’s for certain. Digital transformation is the name of the game, as is gaining and maintaining the talent to support and maintain technology infrastructures. But that’s not all.

Roundtable Partners Weigh In

In September, Channel Futures held a series of roundtables in Orlando, Florida, at the Channel Partners Leadership Summit and MSP Summit.. The roundtable involved leaders in the channel and covered a range of topics, specifically focused on MSPs.

The MSP Roundtable participants were:

Moser Consulting's Casey Martin

Moser Consulting’s Casey Martin

Moser Consulting's Matt Wren

Moser Consulting’s Matt Wren

Synetek Solutions' Mayron Herrera

Synetek Solutions’ Mayron Herrera

Synetek Solutions' Nancy Henriquez

Synetek Solutions’ Nancy Henriquez

Greystone Technology's Peter Melby

Greystone Technology’s Peter Melby







Stronghold Data's Jason Rincker

Stronghold Data’s Jason Rincker

MSP Toolkit's Len DiCostanzo

MSP Toolkit’s Len DiCostanzo

Meriplex's Neil Medwed

Meriplex’s Neil Medwed

HacWare's Juan Fernandez

HacWare’s Juan Fernandez








See our slideshow above to find out what participants had to say about where MSPs will be focused in the coming year.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Allison Francis or connect with her on LinkedIn.

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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