MSPmentor 250 List 2014: Honorees N to P

Welcome to the seventh-annual MSPmentor 250 list, honoring the world’s top managed services provider (MSP) executives, entrepreneurs and experts. This list is in alphabetical order, split into separate pages.

Jessica Davis

December 17, 2014

7 Min Read
MSPmentor 250 List 2014: Honorees N to P

Welcome to the seventh-annual MSPmentor 250 list, honoring the world’s top managed services provider (MSP) executives, entrepreneurs and experts. This list is in alphabetical order, split into separate pages.

Background: The list is based on our annual global readership survey plus MSPmentor’s daily coverage of the managed services market. For more information about MSPmentor surveys and lists visit (people) and (companies).

MSPmentor 250 List 2014: Honorees N to P

Erik Nachbahr, President, Helion Automotive Technologies

has built an MSP organization to serve the automotive vertical.  The company has grown year after year since being founded in 1997 to now support more than 650 dealerships nationwide. The business now includes satellite offices to provide faster and more efficient services to clients.!blog/c5gz

Matt Nachtrab, CEO, LabTech Software

Nachtrab has led LabTech Software from a startup provider of remote monitoring and management (RMM) software to a major provider to MSPs, winning investment from ConnectWise Capital.

Bharath Natarajan, Director Channel Go-to-Market Worldwide Alliances & Channels, Oracle

Natarajan personally generated the concept and vision of Tech Data’s StreamOne and grew the TDCloud business from the ground up. He is now taking the same approach for Oracle’s Value Added Retailer Go-to-Market strategy and program.

Cheryl Nelan, President, CMIT Solutions of Monroe

Nelan’s MSP organization doubled sales in 2013 vs. 2012 and is poised to grow close to another 50 percent in 2014.  She boasts a 71 percent Net Promoter score (as compared to a 37 percent industry average).  Her focus on listening to the clients and creating programs that add value for their businesses is what makes her successful.

Mark Nelson, Director – Managed Services, West Monroe Partners

Nelson has grown the revenue of the company’s MSP practice 1700 percent from 2009 to 2014. He expanded the original core services of Service Desk and Infrastructure Management to include Custom Application Management, Data Analytic System Management, and key specialty offerings for Microsoft SharePoint Management and CRM Management Services (MS CRM and  These new service offerings now represent 20 percent of Managed Services revenue.  Mark has accomplished this while overseeing a strong team that exceeds SLAs with high client satisfaction.

Stacy Nethercoat, Vice President Product Marketing, TDCloud, Tech Data Corporation

Nethercoat has led the development of StreamOne and the dedicated TDCloud business unit at Tech Data. She created a new organizational structure that better aligns with MSP partners and marketplace trends. 


Manuel Palachuk, President and Head Coach, Manuel Palachuk International

Palachuk’s maturing coaching program has reached people all over the world. His Getting To The Next Level coaching method has incorporated Agile processes for developing and driving business strategy..

Karl Palachuk, Consultant/Author, Great Little Book Publishing Co.

Palachuk is the author of several books on IT consulting and standard operating procedures. He also serves as a public speaker and business consultant/coach for MSPs.

Joe Pannone, CEO / President, Forza Technology Solutions

Pannone founded Forza Technology Solutions in his father’s garage in 1993 and has grown it to over 15 employees. He has served as a peer facilitator in HTG Peer Groups and has developed products such as CW Dash and KasDash that integrate with ConnectWise and Kaseya providing enhanced dashboard capabilities for his own company and thousands of other users of those key products. Joe is a frequent panelist at industry events and is never hesitant to share his knowledge and resources with other MSPs.

Jeffrey Papen, Founder and CEO, Peak Hosting

Papen is founder of managed hosting provider Peak Hosting, which is on track for 300 percent revenue growth in 2014. The company has launched two new geographically dispersed data centers that are 25 percent faster than the industry average. Its ARPU (average revenue per user) is $50,000/month vs. the industry average of $200-800/month and its customers sign long-term contracts, typically 36 months.

Mitesh Patel, Managing Director, Fifosys

Patel has built Fifosys from a self-funded start up to a thriving MSP business generating revenues of £4.6 million and delivering support to over 5,000 end users for more than 100 clients in 8 countries, spanning 40 different industry sectors. Mitesh also mentors aspiring young entrepreneurs across a variety of industries.

Mit Patel, Managing Director, Netstar UK Ltd

Patel has overseen 33 percent growth of Netstar over the past year, while targeting a different market/size and sector of business. Netstar also received 95 percent positive feedback on our service tickets and improved its Net Promoter Score from 21 to 35 over the last year.

Nicholas Paulukow, President/CEO, One2One Inc.

Paulukow’s IT company currently employs 16 and the business is continues to grow. In 2014 he led One2One to earn its place on the Inc. 5000 list, being one of only 17 in the Central Pennsylvania region to make the list. His company had revenue of $3M in 2014, a 148 percent 3-year growth.

Lisa Person, Director Member Communities, CompTIA

Lisa Person leads three member communities at CompTIA — Managed IT Services, Managed Print Services and IT Security.  She has rolled out advanced education for MSPs to help them improve their businesses. Among the three communities, she oversaw the donation of $30,000 to related industry charities this year.


Frank Picarello, Chief Operating Officer, TeamLogic IT

Picarello’s leadership has taken TeamLogic IT to over 40 percent year-over-year growth and made it the 45th largest MSP in the world.

Deana Pizzo, CEO, IT Solutions of South Florida

Pizzo has almost doubled her MRR in her business from 2013 to 2014. She is active as a lecturer  for Lynn University, a director for the Central Palm Beach County Chamber and for local non profits. In 2014 she focused on adding ealthcare and multi-location businesses to her client base.

Andrew Plews, Navigate IT Ltd

Plews’ company has achieved double digit growth for the last 5 fiscal years, and has been finalist for Best New Business Morgan Entrepreneur Awards 2011 & 2012. The company was an early UK adopter of key MSP tools, Autotask and GFI Quosal


Craig Pollack, Founder & CEO, FPA Technology Services

Pollack’s MSP organization grew year-over-year recurring revenue in 2014 by 27 percent. In 2014 FPA was named to both MSPmentor’s 501 Global Edition and CRN’s Managed Service Provider 500 lists. FPA’s is active in the community through continuous charitable donations, work with non-profits, and participation in community events.

David Powell, VP of Managed & Cloud Services, Marketing, TekLinks

Powell is a 16-year veteran of the IT industry, the last ten spent exclusively in managed services. Since joining TekLinks, he has helped transition the company from a traditional VAR to an integrated solution provider with a nationally recognized managed & cloud services portfolio. A frequent speaker on cloud adoption, Powell was a member of the Birmingham Business Journal’s Top 40 under 40 in 2011, and in 2013 he was named to the publication’s first ever “#40 to Follow List” of executives to follow on Twitter.

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About the Author(s)

Jessica Davis

Jessica Davis is the former Content Director for MSPmentor. She spent her career covering the intersection of business and technology.  She's also served as Editor in Chief at Channel Insider and held senior editorial roles at InfoWorld and Electronic News.

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