LogMeIn Acquires Bold Software: Remote Support and Live Chat
LogMeIn has acquired Bold Software, a web chat and customer communications software company, for $16.5 million. LogMeIn plans to integrate LogMeIn Rescue — a remote support product for help desks and call centers — with Bold Software’s BoldChat platform.
This is part of a growing trend in the managed services software market, where companies like NTRglobal blend remote access with live chat capabilities. Now, LogMeIn is making its move.
BoldChat is a live chat and click-to-call customer service solution. The Bold Software acquisition is part of LogMeIn’s plan to offer more web-based services for different customer care organizations — including managed services providers (MSPs) and IT service providers.
LogMeIn is best known in corporate accounts but has been gaining momentum with service providers. A few examples: LogMeIn Rescue won a remote IT support deal with Internode, a huge Internet service provider (ISP) in Australia in September 2011. Then LogMeIn updated Rescue’s mobile device management (MDM) capabilities in November. And in our fifth-annual MSPmentor 100 report, 31.7 percent of MSPs said they use LogMeIn’s software to support customers. (Complete MSPmentor 100 results will surface in February 2012.)
Track all MSP-related mergers and acquisitions using the MSPmentor Merger and Acquisition Tracker.
Additional insights from Joe Panettieri.