Bomgar has developed remote support consoles for the Apple iPhone and Android smartphones and tablets that it plans to release in January 2012. Bomgar's specialty is appliance-based remote support.

Nicholas Mukhar

November 9, 2011

1 Min Read
Bomgar Develops Collaborative Remote Consoles for iPhone, Android

Bomgar Company Logo

Bomgar Logo

Bomgar has developed remote support consoles for the Apple iPhone and Android smartphones and tablets that it plans to release in January 2012. Bomgar’s specialty is appliance-based remote support. With this expanded mobile effort, MSPs will be able to handle several support sessions at once and work with in-house and external support representatives in the same session.

Bomgar’s collaborative remote support consoles can be used with the Bomgar Appliance so that technicians and support staff can keep the information they share during a session behind their own firewall. The alternative is to pass data through a third-party server, which significantly increases the possibility of data leakage, Bomgar says.

Here’s a list of the capabilities that MSPs can leverage by using one of Bomgar’s new collaborative remote support consoles on their iPhones or Android smartphones and tablets:

  • Start a remote support session from a mobile device;

  • remotely view and share screens with end-users;

  • collaborate with second and third parties to get issues resolved;

  • simultaneously work on multiple sessions;

  • access and support attended and unattended devices; and

  • keep all data and recordings within a session saved behind a company’s firewall

The announcement comes shortly after Bomgar started offering remote support features for the Apple iPhone and Apple iPad.

Read more about:

AgentsMSPsVARs/SIs

About the Author(s)

Nicholas Mukhar

Nicholas Mukhar

See more from Nicholas Mukhar
Free Newsletters for the Channel
Register for Your Free Newsletter Now
Subscribe

You May Also Like

Galleries
See all
Sep 16 - Sep 19, 2024
Join us for MSP Summit, September 16-19, 2024 in Atlanta, GA. You don't want to miss the industry’s most innovative and inspiring gathering of business leaders focused on growing their managed services businesses. This year’s MSP Summit will help attendees stay ahead of exponentially increasing security threats, expanding their range of services through a merger or acquisition and embrace a wide range of innovative new technologies. Get notified when registration opens.
Sign Up For Special Deal