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May 2, 2016
Remote monitoring and management (RMM) tools have become nearly indispensable for managed service providers (MSPs) looking to increase efficiency and reduce costs.
But adopting a new RMM has traditionally meant losing your technicians for days or weeks of training.
That was one of the primary pain points that Ninja MSP was looking to solve when they developed the NinjaRMM and accompanying network monitoring system (NMS).
Instead of a week or more of training, an MSP technician can learn everything they need to start using Ninja’s cloud-based, SaaS RMM tool during an hour-long onboarding session, said the company’s product manager, Andy Zhu.
“We wanted to make an RMM that is really easy to use,” he said. “Everything in the UI is clickable and intuitive.”
Ninja’s RMM has been on the market since last summer. The NMS was released in January.
Together, the solutions provide MSPs with a cost-effective, scalable option for automating essential tasks for multiple customers from a single pane of glass.
The product was designed from the start as a cloud offering and began with a survey of 300 MSPs to assess what the market was looking for in RMM technology.
Chief among the considerations was ease of use, with nearly half of respondents (45 percent) describing that feature as “extremely important.” Next was price, followed closely by customization.
Many RMM tools were designed for on-premises then tweaked for cloud computing, Zhu explained.
“It’s more of a conversion,” he said. “We started in the cloud. (As a result), our software is faster, more efficient and more scalable.”
Increasingly, RMM buyers are looking for network monitoring functionality, Zhu said.
More businesses, for instance, are using VoIP solutions for telephone service.
“If your internet bandwidth is being consumed by something else, your voice quality goes down,” Zhu explained.
Instead of merely monitoring servers and endpoints, MSPs seeking to automate or upgrade existing automation tools now want to know how much bandwidth is being used and how applications are performing.
Ninja’s NMS addresses growing demand for monitoring of switches, routers and firewalls.
“We have a lot of customers who are on LabTech as a desktop and endpoint solution, but use Ninja for the network monitoring,” Zhu said.
Send tips and news to [email protected].
Veteran journalist Aldrin Brown comes to Penton Technology from Empire Digital Strategies, a business-to-business consulting firm that he founded that provides e-commerce, content and social media solutions to businesses, nonprofits and other organizations seeking to create or grow their digital presence.
Previously, Brown served as the Desert Bureau Chief for City News Service in Southern California and Regional Editor for Patch, AOL's network of local news sites. At Patch, he managed a staff of journalists and more than 30 hyper-local and business news and information websites throughout California. In addition to his work in technology and business, Brown was the city editor for The Sun, a daily newspaper based in San Bernardino, CA; the college sports editor at The Tennessean, Nashville, TN; and an investigative reporter at the Orange County Register, Santa Ana, CA.
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