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Case Study: TORO Uses NEC to Give Customers Quality Call Center CareCase Study: TORO Uses NEC to Give Customers Quality Call Center Care

Channel Partners

January 15, 2010

5 Min Read
Case Study: TORO Uses NEC to Give Customers Quality Call Center Care

A company’s contact center is often its primary — if not only — source of human interaction with customers, particularly after a purchase. The quality of service contact center employees provide can have great influence on customers’ decisions to make repeat purchases or refer others. By implementing the right technology, enterprises can equip contact center employees with the tools they need to improve productivity, enhance service quality and make a positive impact on the company’s bottom line.

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