https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Uncategorized


How to Avoid a Personnel Crisis When a Personnel Crisis Hits

  • Written by Elliot Markowitz
  • May 7, 2014

When a company considers business continuity, usually that means disaster recovery, data storage and backup and protection against any cyberattack. What often gets overlooked is making sure business moves forward as seamless as possible when something happens to one or more employees.

When a company considers business continuity, usually that means disaster recovery, data storage and backup and protection against any cyberattack. That's not necessarily a bad thing, but what often gets overlooked is making sure there is a personnel business continuity plan in place to ensure business moves forward as seamless as possible when something happens to one or more employees.

Whenever an employee unexpectedly leaves—whether for good or for a short term—it causes stress on an organization. When there is stress on an organization, morale and customer service usually suffer. However, there are ways to avoid many unnecessary problems if you are running your business a certain way. This isn't something you can drill or prepare for; rather, it's about how you handle the day-to-day operations.

There are three major components critical to making sure all business transitions run smoothly when unexpected personnel situations arise, or simultaneous situations:

Transparency: The first critical component of establishing a nimble organization that responds well to diversity is transparency. While some information needs to be kept confidential, such as financial or human resources information, process information—who does what and how—does not. Everyone one on your team should know the expertise and workload of their co-workers. Not only does this create a more transparent and appreciated work environment, it prevents stone-throwing and provides everyone a clear understanding of their value and role. This way, when someone does leave unexpectedly, other employees already are familiar with the workload and have the opportunity to step up and negate the short-term pain.

Cross Training: Not only should everyone be fully aware of what their co-workers do, they also should be somewhat cross-trained. While being a product specialist or a subject matter expert is great for the individual, it's not as valuable to the enterprise as a whole. Managers should make sure all their employees have backup and can do each other’s job at a certain level, even if it’s not their primary responsibility. This protects the company from possible skill gaps and it helps employees grow by giving them more expertise and career options.

The Peter Principle, a management concept in which the selection of candidates for a position is based on their performance in their current role rather than on their abilities relevant to the intended role, is a failed approach. Prepare your employees beforehand for roles they may have to take on in the future.

Trust: The final component is trust. As a manager, you need the trust and support of your supervisors to execute projects when resources run unexpectedly low. You need to know you can make decisions on the fly for the short term while the longer-term strategy is being baked out. As a manager, you need to be able to trust your employees to step up when diversity hits and not micromanage them or expect them to do it the same exact way as the person who is no longer available. Without trust, both from the C-suite down to the operations level, a personnel crisis will become just that—a crisis.

Tags: Uncategorized

Most Recent


  • MSPmentor 501 2017 North America Rankings 50 to 1
    MSPmentor 501: 2017 North America Rankings 50 to 1
    MSPmentor 501 annual rankings of MSPs also offers regional lists. You've reached the page that ranks the top North American MSPs for 2017 from 50 to 1
  • MSPmentor 501 2017 North America Rankings 100 to 51
    MSPmentor 501: 2017 North America Rankings 100 to 51
    MSPmentor 501 annual rankings of MSPs also offers regional lists. You've reached the page that ranks the top North American MSPs for 2017 from 100 to 51
  • MSPmentor 501 2017 North America Rankings 200 to 151
    MSPmentor 501: 2017 North America Rankings 200 to 151
    MSPmentor 501 annual rankings of MSPs also offers regional lists. You've reached the page that ranks the top North American MSPs for 2017 from 200 to 151
  • MSPmentor 501 2017 North America Rankings 150 to 101
    MSPmentor 501: 2017 North America Rankings 150 to 101
    MSPmentor 501 annual rankings of MSPs also offers regional lists. You've reached the page that ranks the top North American MSPs for 2017 from 150 to 101

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • How to Avoid a Personnel Crisis When a Personnel Crisis Hits
    FinancialForce
  • Microsoft Inspire: News Summary for Day 3
  • Microsoft CEO Satya Nadella gives the 39Vision Keynote39 speech during a Microsoft Inspire event at the Verizon Center on July 10 2017 in Washington DC
    Microsoft Inspire 2017: 5 Must-Watch Sessions for Partners
  • Microsoft Inspire: Beyond Three Launch Vendors, Azure Stack to Provide Wider Ecosystem Opportunity

Upcoming Events

View all

MSP Summit

September 13, 2022 - September 16, 2022

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Galleries

View all

New Okta Channel Leader: Partners Crucial to Go-to-Market, Expansion

August 16, 2022

Lumen Channel Leaders Talk Program Evolution, C-Suite Sponsorship, TSD Consolidation

August 15, 2022

Kaseya’s Auto-Renewal Changes Bring Glimmer of Hope to Partners Amid Turmoil

August 15, 2022

Industry Perspectives

View all

How to Take Shared Responsibility for Securing Cloud

August 11, 2022

Seize the Application Modernization Opportunity

August 2, 2022

A Growth Mindset: Your Organization’s Strategic Differentiator

August 1, 2022

Webinars

View all

Outsmarting RaaS: Implementation Strategies To Help Your Clients Before, During, and After a Ransomware Attack

August 23, 2022

Why it is Important to Upgrade Aging Servers and How to use Live Optics to Upgrade Efficiently

August 25, 2022

Executives at Home are Not Alright: An Intro to Digital Executive Protection

September 8, 2022

White Papers

View all

Work Goes Remote – (and Other Top ITOps Trends)

May 25, 2022

The New Bottom Line: How MSPs Can Meet the Healthcare Crisis While Evolving Their Businesses

April 19, 2022

How to build a Security Operations Center (on a budget)

April 4, 2022

Channel Futures TV

View all

ThreatLocker Preaches Zero Trust, Addresses Industry Competition

Microsoft Targeting Partners to Sell Teams, Windows 365 to SMBs, More

August 15, 2022

ScienceLogic Debuts New Partner Portal

August 9, 2022

Vonage a ‘Single Communications Stack Provider’ for Partners, Customers

June 27, 2022

Twitter

ChannelFutures

Q&A with @okta's new channel chief @baynotebBill. #cybersecurity dlvr.it/SWl9Gn https://t.co/rnUWw7pY82

August 16, 2022
ChannelFutures

.@kaspersky research shows @Office #exploits rose in Q2, accounting for most exploits across platforms.… twitter.com/i/web/status/1…

August 16, 2022
ChannelFutures

We had a blast celebrating our 2021 MSP 501 winners. Who will be taking the stage this September? We're welcoming o… twitter.com/i/web/status/1…

August 16, 2022
ChannelFutures

.@Tanium forms integration partnership with #Microsoft, joins Microsoft Intelligent Security Association. #MISA… twitter.com/i/web/status/1…

August 16, 2022
ChannelFutures

.@msp360 refreshed and expanded its advantage partner program after experiencing significant channel growth in H1 2… twitter.com/i/web/status/1…

August 16, 2022
ChannelFutures

The countdown begins! Channel Partners Leadership Summit, MSP Summit, and Women's Leadership Summit are coming up i… twitter.com/i/web/status/1…

August 16, 2022
ChannelFutures

Use #remarketing to boost #revenue with MSP sales, says @zomentum. dlvr.it/SWjjV4 https://t.co/VAnTzCwArC

August 16, 2022
ChannelFutures

.@LumenCPP partner leaders say private equity investment in the advisory channel is validating the space to Lumen l… twitter.com/i/web/status/1…

August 15, 2022

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X