SHOP TALK
SPRINT CUTBACKS REACH CHANNEL
MITEL/INTER-TEL JOIN TO TACKLE SMB MARKET
TELEPACIFIC HONORS TOP AGENTS
WHITACRE HANDS OVER AT&T REINS
PLATINUM UPROOTS TRINSIC OPS
AGENT ALLIANCE ELECTS NEW BOARD
NEWS BRIEFS
PORTFOLIO
FOR THE RECORD
Call centers and virtually any other business can get rid of manual recording and replace it with easy-to-record, easy-to-search IP-based options.
SHOWCASE: IP CALL RECORDING
TOOLBOX
CRIMINAL MINDS: SUBSCRIBER FRAUD ON THE RISE
Subscriber fraud is piling up, but service providers have ways to detect and prevent the crime.
BUYERS GUIDE: VOIP WHOLESALERS
FEATURES
PROFILE: SECRET AGENT MAN
VAR powerhouse CDW may be the biggest agent youve never heard of. Find out how this $6.8 billion company built one of the countrys largest indirect carrier sales partners.