Impact Telecom Partners With VANAD Group

PRESS RELEASE — CHANNEL PARTNERS EVOLUTION — Impact Telecom (Booth E46), global provider of business cloud communication solutions, announced today its partnership with VANAD Group to offer the innovative VANAD Aloha customer engagement and cloud contact center platform to customers and partners.

VANAD Aloha is an omni-channel contact center solution that supports companies in supplying optimal customer service. It’s a cloud solution with seamless integration options and functionalities, such as: workforce management, quality management, voice recording, performance monitoring and customer-satisfaction research. VANAD Aloha supports various communication channels and – through its thorough understanding of the value of customer-service operatives – is a logical solution for customer engagement.

“In today’s mobile environment, customers want the option to contact businesses via a multitude of channels and on their own terms,” said Don Kinison, Senior Vice President Commercial Services at Impact Telecom. He continued, “VANAD Aloha is the perfect complement to Impact Telecom’s cloud business communications lineup because it enables businesses to efficiently and intelligently manage those customer interactions across all platforms, whether voice, email, chat, or social.”{ad}

Daniel van den Hoven, Vice President VANAD Aloha said, “We’ve noticed that companies operating within the customer service market are replacing their existing telephone and contact center applications with cloud solutions. VANAD Aloha, in combination with Impact Telecom offers a state-of-the-art total solution. The partnership with Impact Telecom is for VANAD Aloha strategic. With their knowledge and success in the U.S. market if offers us the best Partnership we can wish for.”

The cooperation between Impact Telecom and VANAD Aloha provides a complete cloud based voice and multi-channel contact center solution for businesses handling all types of customer interactions. Impact’s reliable nationwide network, innovative and flexible voice solutions and customer-centric support combined with VANAD Aloha’s one of a kind customer engagement features, in-depth forecasting and reporting capabilities are the perfect mix of technology, value and quality of service.

Impact invites partners to visit Booth #E46 at Channel Partners Evolution for a chance to win an iPad Pro and to meet representatives from Impact Telecom and VANAD’s experienced team to learn more about the company’s cloud business solutions and partner program. Impact will also showcase its cloud business phone system, ImpactConnect Hosted PBX, highlighting superior features such as auto attendant and simultaneous ring as well as an app for Android and Apple mobile devices and exceptional business communication tools including Hosted Call Recording, Hosted Fax, Toll Free Service and Audio Conferencing. 

Impact Telecom offers SMB and enterprises high-quality solutions for business communications, collaboration, and productivity.

About Impact Telecom
Impact Telecom is a communications company serving more than half a million business, carrier and residential customers for over 25 years. Big enough to continue investing in people, process and infrastructure, but flexible enough to provide personal service, transparent operations and dedicated support to any sized customer, our best-in-class solutions and network carrying billions of minutes and messages every month, are supported with dedication and pride by a 100% US based team of extraordinary people. More information is available at www.impacttelecom.com.