Gary Sorrentino, Zoom

Zoom has expanded rapidly in three years. From 2019 until now, the company has grown from 74,000 clients to 500,000.

“You see, we went from a killer app to a killer platform,” said Gary Sorrentino, global deputy CIO, Zoom. “As companies are starting to embrace that fully flexible hybrid model, where you’re trying to figure out how to make it work, the business leaders of today look for the right technology and create the solution your employees are basically begging for.”

What they’re “begging for” are all the new products Sorrentino outlined in his talk. These include:

Zoom rooms: Conference rooms that make it easy to run or join video meetings.

Zoom rooms with digital signage: This allows users to take advantage of screens while there are no active meeting and use them as digital signs.

Zoom rooms smart gallery: The feature uses cutting-edge hardware and AI to create individual video feeds of in-room participants, giving remote participants a clearer view of their in-room counterparts. 

Zoom whiteboard: A new whiteboard experience that enables easy-to-use visual collaboration before, during and after a virtual meeting, the company said. It will be virtual hub for real-time and asynchronous collaboration, creating more engaging and efficient meeting experiences.

Zoom virtual receptionist/kiosk: In the era of COVID, contactless experiences are desirable. Zoom provides no contact interaction with a building’s guests and the new virtual receptionist which safely greets them.

Lastly, there’s Zoom Contact Center. As the company describes it, “it’s an omnichannel contact center solution that’s optimized for video and integrated right into the same Zoom experience.”