Reimagined Partner Program Coming

CF: What can partners expect from this ongoing transformation?

EV: The message to ServiceNow partners is that we are completely reimagining our partner program top to bottom. We are revolutionizing our partner processes, everything from deal registration to how we handle deployments, to our partner portal and how we communicate information. We’re being much more transparent around the data and metrics we’re sharing with our partners because we want them to truly be in the boat with us. We’re working hand in hand with our partners to help them create more capacity because we know one of our biggest constraints is having enough people to actually focus on ServiceNow.

We’ll be announcing some pretty significant changes to our partners in September with a rollout in January of next year. And a lot of it’s coming from their feedback. We’re engaging with them in the design process around all of this because we want them to be in the boat with us from the beginning. That’s the message for partners and that’s what hopefully they’re starting to feel.