The People Problem

CF: What are you hearing from partners in terms of their most pressing needs right now? And are their customers’ needs evolving along with the changing threat landscape?

JM: It’s people. The customers are struggling with people and so are partners. Customers are asking for more services, which is more people. And of course, right now in the current environment around scarcity of people and supply chain issues, it’s all amplified. I think that will get better as it goes forward. So what we try and do is build systems with more automation in them, and that allows a more advanced kind of threat intelligence. That allows our partners to provide more with less, making sure that they can meet the needs of each individual enterprise.

JB: The people challenge is real and we’ve stepped up. We’ve got a commitment to train over 1 million people through the network security expert program and we do provide that for free for our partners. And going back to our Engage specializations, we really organize that sales and technical enablement for partners to really skill up to meet those challenging demands.