The Next Big Opportunity
CF: What the next big opportunity for your company in five to 10 years?
O’Connell: The next big opportunity is around the conversational intelligence piece. How do you derive insights from them and how do you automate workflows from them? Those are things that we’re actively working on. And as I said, the next piece is getting into work productivity and CRM. There are even some interesting opportunities around the metaverse that we’re starting to look at.