Cisco Live: AppDynamics

Cisco this week announced AppDynamics Cloud, which specifically targets cloud-native applications for observability. 

Kerravala said AppDynamics could play a larger role in furthering the go-to-market efforts of Cisco and its channel partners. Considering that customer experience has been a significant theme of the Cisco Live conference, Kerravala said AppDynamics is one of the best ways to measure customer experience. However, he said AppDynamics is one of Cisco’s more underutilized assets.

Partners, he said, should be using AppDynamics as the “tip of the spear” for customer engagements.

“They should go in there using AppDynamics as a way to understand what apps are suffering and how infrastucture upgrades could improve the performance of apps, and use that as a way to approach the sales engagement. But they don’t really use it that way,” he said.