Market Correction and Delivering Value

As the market puts financial strain on the MSP market, shops that are weaker will either falter or merge with stronger players to survive. This will help reduce competition and strengthen the position of MSPs in the market.

“Providers should emerge in 2023 looking much more professional to customers as they realize that we truly are a professional services firm, much like lawyers and accountants are. We will go from being the geeks in the closet out back to strategic partners enabling businesses to be more secure and grow their market share.” —Joe Ussia​, CEO, Infinite IT Solutions

“Due to the incoming recession and the economic slowdown, I believe that now more than ever MSP should be focused on delivering on value more than anything. If clients or prospective buyers don’t see the value of your service offering, then most likely you will be replaced. Figuring this out requires you to look deep into your company culture, and evaluate every interaction with clients and buyers and identify where and how you can improve.” —Pedro Nunez, CEO, IT Management Solutions