[Regarding the fact that the majority of end customers (55%) are spending more and more each year with their MSPs]:
“Part of the increase is due to increasing concerns related to security and compliance. Doing this the right way typically takes an investment. Another factor is the significant increase in tech compensation. Since talent is the largest expense for MSPs, compensation increases will be offset by an increase in MSP rates.”
Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor's degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.