Product Landscape

CF: What does the future product landscape look like for Dialpad? Can you give hints about what you’re working on?

O’Connell: We can give some glimpses of things that are to come, especially regarding voice conversations. That’s the ability for every business to just have inferred customer satisfaction. Basically, it completely does away with any need to send out SMS surveys or email. We’ve got obviously some really unique launches that will happen around virtual agents and around a smart IVR system. But I don’t want to give away too much. I think we’ve got some game-changing announcements that are coming specifically around QA, the QA process and around score carding, and being able to go and automate that. And as I said, I think we’ve made all the right investments and acquisitions around owning the AI strategy and what we can do with that around semantic search, for example.