Cisco Targets Enormous Small Business Segment Opportunity
(Pictured above: Cisco’s Marc Monday at Cisco Partner Summit in Las Vegas, Nov. 6.)
CISCO PARTNER SUMMIT — Cisco on Wednesday announced Designed for Business, its new brand that includes a portfolio of products priced for small business customers that’s easy to buy, manage and support.
The announcement was part of a more overarching development, the introduction to Cisco’s first ever Growth Marketing Organization, headed by Jim Walsh, senior vice president of growth marketing at the company. The new organization is committed to helping all partners own their niche, and from a sales and marketing perspective demonstrate more global alignment and integrated support.
“A great example of our integrated segment strategy is our focus on the small business segment,” Walsh told attendees during the morning session, while introducing Cisco Designed for Business. “Small businesses don’t wake up every day thinking about technology. They wake up thinking about how they’re going to drive their business. We have to make it easy for them to connect, compute and collaborate securely.”
Cisco Designed for Business is a big opportunity and one where Cisco has barely scratched the surface.
“Small business is big business; we’re going big in small together,” said Walsh.
Small business creates one-half of the world’s GDP and employs two-thirds of the world’s global workforce.
Cisco will do three things to win with partners in the small business space: Develop market specific technology and offers at the right prices; invest in awareness and demand generation for partners; and enable partners with relevant programs, promotions and incentives.
Cisco’s commitment to small business is to create a frictionless, easy customer and partner experience, the Cisco Designed for Business portfolio, and increased investment in partner programs.
Cisco is committed to sharing best practices through sales plays, which is everything the partner needs to put together in a digital playbook to take a proactive, outcome-based conversation within the C-suite and down throughout the organization, the company said. The sales plays contain architectural use cases which can be used to sell to the traditional IT buying center. Cisco also linked the architectural use cases to industry use cases which can be used to sell to the new buying center, such as line-of-business leaders.
Cisco also created the Virtual Demand Center, providing fast response and support, a low- or no-touch sales motion, and qualified opportunities for partners. Next year, partners will see a Joint Demand Center to enable partner marketing campaigns.
“This is about demystifying Cisco. There’s a perception that big brands can be scary, but there’s virtue in our big brand and there’s virtue in our support, our products and our road map,” said Marc Monday, global head of small business at Cisco.
Demystifying Cisco for small business customers means challenging the perception that the company might be too expensive or too complex.
“We already have a multibillion-dollar small-business business. We need to lean in and continue to deliver that value,” said Monday.
Partners will see Cisco offer …