Top 15 Channel Manager Michael Ginsburg, TNCI

Title: Sales Director

Years in position: 4

Years in channel: 12

Main channel goal: “My main focus is to provide the best day-to-day and ongoing support to all of my agents and partners! I want to create a working environment that will allow us to continue to build and strengthen our relationships, drive revenue and expand their book of business with TNCI, and help TNCI deliver upon the best-in-class agent program the industry has to offer.”

Biggest challenge: “My biggest challenge, along with the entire TNCI team, is ensuring that we continue to be an industry leader by bringing cutting-edge products and services to the agent channel, such as our TNCInet Advantage product suite. In today’s business climate, it is critical that a carrier like TNCI be able to adapt quickly to both our agents’ and their clients’ needs. By delivering a competitive solution for all service requirements and delivering one of the most robust product sets in the industry, TNCI is positioned for continued growth and leadership within the channel.”

What traits do you exhibit that you think make a top channel manager? “Very simply, it’s the ability to surpass expectations with regard to responsiveness, availability and flexibility. Relationships are built on trust, and trust is built on a foundation of consistent performance and dependability.”

First paying job: Stock boy in a shoe store.

What agents say about Michael:

“Mike Ginsburg is terrific. He is reliable, responsive, knowledgeable and he does what he says he will do. I cannot imagine having a channel manager as good as Mike. He sets the standard for excellence in his field!”

— Peter Koffman, President, Koffman Telecom Inc.

“Mike is a great guy! He really understands the industry and the people in it. Mike is on top of his game, so to say. He is very responsive and always knows where to get the answers.”

— Terry R. Caldwell, CEO, Total Communications Worldwide LLC