Is Logging in with Your Go-To Remote Control Driving You Crazy?

By ConnectWise Guest Blog 1

You’ve got a client with an issue that needs to be solved right away. You scramble, reorganize and get to work … just in time to have your connection to the client’s computer time out. Now you have to start all over, and you’re losing precious time.

Tired of the waiting, the frustration, the time and revenue lost? It’s time to consider a better solution for your remote control needs.

The Need for Speed

Time is money. When you’re wasting technician and client time with slow and unreliable connections, it can reflect badly on your business. You could lose clients, and that’s revenue down the drain. Remote control doesn’t have to be a thorn in your side.

The right remote control capabilities mean you’ll be:

Ideal remote control functionality sets you up for success by providing reliable remote troubleshooting that allows you to solve your clients’ issues proactively, rather than reactively. Support staff can leverage combined capabilities to rapidly analyze systems, resolve problems, reduce on-site visits, and ultimately save time and money.

Bigger, Better, More

So how do you get the speed and power you need? A solution that fully integrates with your remote monitoring and management (RMM) platform solves your connectivity issues and leaves you free to work faster and stress less. An efficient remote control tool can increase connection times by 95%. That kind of improvement guarantees happier clients, a better user experience, more money in your business account and increased market share.

Ready to take the next step toward supercharging your RMM experience? LabTech Software is excited to unveil the next generation of our premier RMM platform with the newest release of LabTech 10. We’ve joined forces with the industry-preferred remote support, access and meeting solution–ScreenConnect–to deliver an arsenal of remote access and support capabilities. LabTech is now the only RMM platform in the industry with world-class remote access technology included free of charge.

With ScreenConnect seamlessly integrated into LabTech you will experience numerous cost-savings, including:

With our newest release, our unwavering focus on extending and enhancing overall functionality and performance continues, as well. With performance enhancements and a premier remote control solution, you’ll be more equipped than ever to effectively monitor, manage and maintain today’s modern IT infrastructure. Learn more here.

As director of product management at LabTech Software, Tony Thomas is responsible for organizing LabTech’s product strategy and overseeing all product lifecycle functions. Since joining LabTech Software in 2011, Tony has been instrumental in working with the leadership team to drive customer adoption, penetrate emerging markets, help set overall product vision and grow revenue. Tony is passionate about entrepreneurship and innovation, and is always searching for new ways LabTech can help unlock innovation and potential in your IT business.